What are the responsibilities and job description for the Houskeeping Coordinator position at Kessler Hospitality?
Compensation Type: Hourly Kessler Hotels:
Once a power plant, Plant Riverside District represents the beauty of progress. Our three unique buildings are enriched in history, from chic architecture in the Power Plant to romantic styling in the Three Muses and contemporary maritime details in the Atlantic. Complete your experience with a relaxing visit to the hotel spa before you enjoy the vibrant nightlife in the entertainment district.
Overview:
Kessler Hospitality’s portfolio of artistically inspired boutique hotels boasts unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties in Alabama, Colorado, Georgia, Florida, North Carolina or South Carolina, each hotel’s exquisite art, music, and cultural influences are deliberately approachable. Designed to inspire and to encourage unforgettable experiences, Kessler guests are immersed in redefined Bohemian luxury, from a cutting-edge downtown icon to a premier luxury lodge, Savannah’s entertainment destination, and an elite ski lodge. Kessler Hospitality was the founding member of the Marriott Autograph Collection, introduced with seven Autograph Collection branded hotels. Each property is a bold, original hotel carefully created with style and the individualist traveler in mind.
Location:
The AAA Four Diamond JW Marriott Savannah Plant Riverside District is located in the heart of historic Savannah on the Savannah riverfront, with countless activities a short walk away. Explore the downtown Savannah shopping district, eat at one of the hotel's many restaurants, reconnect with friends at our riverside Savannah bars, or embark on one of the city's various walking tours.
Once a power plant, Plant Riverside District represents the beauty of progress. Our three unique buildings are enriched in history, from chic architecture in the Power Plant to romantic styling in the Three Muses and contemporary maritime details in the Atlantic. Complete your experience with a relaxing visit to the hotel spa before you enjoy the vibrant nightlife in the entertainment district.
The Housekeeping Coordinator is responsible for administering and coordinating housekeeping functions in the housekeeping office and serving as housekeeping receptionist.
Responsibilities:- Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees
- Prints all required reports daily to make up room attendant assignments according to established productivity
- standards ensuring that all special requests are completed
- Answers telephone and all communication device monitoring, and acting on each request as appropriate and dispatching appropriate personnel
- Must maintain constant communication with other departments
- Monitor room status, out-of-order, out-of-service, discrepant, show rooms and VIP rooms filling out PM report as necessary and getting supervisor approval
- Maintain "Lost and Found" procedures and policies according to standards
- Monitors and acts on guest traces as needed including ordering, logging, tracking and returning rental equipment
- Monitors and maintains orderliness of laundry/dry cleaning pick-up and delivery
- Records housekeeping attendance daily
- Issues keys and maintains key control system
- Utilize and master all necessary rooms systems that impact the housekeeping operation
- Assist with payroll, scheduling, incentive tracking and administrative tasks as necessary
- Complete maintenance requests daily for all maintenance issues reported. Log and track completion.
- Coordinate and execute housekeeping training programs
- Identify and analyze positive and negative trends influencing the Housekeeping metrics and guest satisfaction
- Establish excellent communication practices between the all departments in the hotel with the Housekeeping department
- Provide support to Housekeeping management and line-level functions as requested by the Housekeeping management tea
- Ensure overall guest satisfaction.
- High School diploma or equivalent required.
- Two or three years of progressive experience in a hotel or related field preferred.
- College course work in related field helpful.