What are the responsibilities and job description for the Dental Front Office Coordinator position at Kessler Dental Associates?
Kessler Dental Associates proudly champions a patient-centric approach, fostering exceptional patient experiences, top-notch employee and dentist retention, and remarkable practice growth. You will thrive in an efficient office environment alongside an exceptional, well-trained, highly motivated dental team where you can expand your knowledge and career. We welcome you to join us if you are drawn to working in a clinically- focused, patient-centric, fully digital dental office. Apply today and be part of our exciting journey!
Schedule: Part Time - Monday thru Wednesday 8am - 5pm and every other Friday 7:45am - 1pm
Overview
We are looking for a motivated, resourceful, customer-driven individual to join our team as a Front Office Coordinator. This position serves as a welcoming presence to all patients, vendors, and guests while offering day-to-day expertise in practice-level functions. This role is provided direction and responsibility for various administrative and clinical tasks daily and is assigned those responsibilities by the Practice Leader.
Duties/Responsibilities
- Maintain meticulous records to ensure all provider, insurance, and patient accounts are recorded and posted correctly.
- Schedule and confirm patient appointments to maximize the provider schedules.
- Present treatment plans and financial responsibilities effectively to patients.
- Address patient concerns while remaining calm, effective, and even-tempered in high-pressure circumstances.
- Maintain a positive and professional image, both individually and within the workspace.
- Consistently meet the expectations and responsibilities of the Practice Leader and practice needs.
- Assist and support clinical team as needed in areas such as set up/break down of dental operatory and instrument sterilization.
- Other assigned duties and responsibilities per management.
Required Skills/Abilities
- Dental office experience preferred.
- Dentrix experience strongly preferred.
- Ability to present Treatment Plans such as but not limited to Crowns, Root Canals, Implants, extractions
- Ability to go over insurance coverage breakdowns
- Patient AR experience strongly preferred
- Excellent oral and written communication skills.
- Adhere to OSHA guidelines, HIPAA Privacy Policy, and operating procedures.
- Facility with Microsoft Office and dental practice management software.
- Positively contribute to a respectful and collaborative working environment with coworkers.
- Facilitate patient comfort, care, and satisfaction consistently.
- Willingness to advance skills through continuing education opportunities.
- Present to work during scheduled shifts.
Education and Experience
- High School Degree.
- Prior front desk experience in a medical or dental office.
- People management or staff/ project coordination experience.
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
- Prolonged periods of periods of standing and bending.
- Must be able to lift <15 pounds at times.
Benefits for Full-Time Employees*
- PTO, paid holidays, office closure days
- Medical
- Vision
- Dental allowance
- Uniform allowance, as needed
- 401(k) Eligibility
- And many more!
*Benefits are subject to change and eligibility*
The pay range for this role varies based on experience, credentials, and availability. In addition to competitive compensation, our team members enjoy continuing education opportunities, production-based incentives (when applicable), and clear pathways for growth within the practice.
Our Mission & Values: To make the teams, patients, and practices we support healthier and happier.