People & Culture Manager

WHO WE ARE

Headquartered in sunny Austin, TX with a growing footprint in the heart of NYC, KERV.ai is an award-winning, boundary-pushing company that's transforming how content and commerce converge in media.

As the leader in AI-powered video analysis and monetization, our patented technology breaks video down frame by frame, making every object, product, or moment instantly interactive, measurable, and shoppable. We serve as the connective tissue between creative, commerce, and data, helping the world’s top brands and publishers turn video into a truly dynamic and rewarding experience for their audiences.

At KERV.ai, we’re not just redefining how people engage with media. We’re building the future of it. If you’re looking to work at the intersection of innovation, storytelling, and smart technology with a team that’s shaping what’s next in media, we’d love to meet you.

THE CHALLENGE AHEAD

The People & Culture Manager will play a central role in shaping the everyday employee experience while ensuring our HR operations run smoothly and consistently. From recruitment and benefits to HR systems and compliance, you’ll bring both structure and heart—balancing operational excellence with an employee-first approach that makes every team member feel supported, valued, and set up for success.

WHAT YOU’LL DO

• Lead the day-to-day HR operations across recruitment, benefits, compliance, and HR systems, ensuring a consistent and employee-first experience.
• Manage, coach, and develop the Employee Experience Specialist, providing guidance, feedback, and growth opportunities while empowering them to thrive in their role.
• Lead the full-cycle recruitment process, implementing talent acquisition best practices to attract and hire top talent, with support from the Employee Experience Specialist on coordination and candidate experience support.
• Administer benefits programs and serve as a resource to employees for questions and education.
• Oversee and continuously improve onboarding processes, working with the Employee Experience Specialist to ensure new hires feel welcomed, supported, and set up for success.
• Oversee HR systems and employee records, ensuring accuracy, compliance, and ease of access.
• Partner with the Employee Experience Specialist to support and amplify culture, engagement, and recognition programs.
• Collaborate with Finance on payroll coordination and compliance reporting.
• Draft and update policies, procedures, and employee handbook content to reflect best practices and legal compliance.
• Ensure a smooth and consistent offboarding experience, including knowledge transfer, exit interviews, and compliance documentation.

WHAT YOU’LL BRING

• 5 years of experience in HR, People Operations, or HR administration.
• Solid understanding of HR processes including recruitment, benefits, compliance, and payroll coordination.
• Experience with HRIS and applicant tracking systems.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
• Familiarity with employment laws and HR compliance requirements.
• Excellent communication skills and a service-oriented approach.
• Ability to thrive in a fast-paced, high-growth environment.

WHO YOU ARE

• A people champion who believes HR is about more than policies—it’s about creating an environment where employees feel supported, valued, and able to do their best work.
• Detail-oriented and organized, with a passion for building HR operations that are efficient, compliant, and scalable.
• A proactive problem solver who can balance structure with flexibility, ensuring both business needs and employee experience are met.
• An excellent communicator who listens with empathy, responds with clarity, and builds trust at every level of the organization.
• Someone who thrives in a fast-moving, high-growth environment, bringing steadiness, consistency, and a sense of care to the team.

WHY YOU’LL LOVE WORKING AT KERV

• We are a team of talented, kind people, driven by innovation.
• We put the human first. Whether our employee, client, partner, or community; we genuinely care about your well-being and will do whatever we can to support it.
• We are relentless in our pursuit of innovation, remaining flexible and open to change, remaining scrappy and collaborative in pursuit of common goals.
• We balance our dedication to success with the accountability to deliver, trusting our expertise, while verifying our thinking at every step.
• We advocate for the growth and success of our people and the communities in which they belong to through transparent & clear communication, championing a culture in which everyone has a voice and contributes to our success, and a socially aware approach to everything we touch.
• We aim to cultivate a work environment where each person, no matter the identities they hold, not only feels safe, seen, and heard, but also celebrated.
• We offer…
• Unlimited PTO with a healthy culture of taking time off to recharge so you can bring your best self to work
• Competitive compensation packages
• Comprehensive health and wellness benefits including modern support services via Bennie, such as a custom app and healthcare concierge to support a simplified benefits experience for our staff
• Mental Health Support via Samata Health paid 100% by KERV
• 401K with company match and 100% vesting on day 1
• Unlimited referral bonuses
• Flexible working schedules with remote and hybrid opportunities

KERV provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. KERV participates in E-Verify to confirm the employment eligibility of all new hires.