What are the responsibilities and job description for the Warranty Administrator position at Kerry Automotive?
Join the Kerry Automotive Team!
At Kerry Automotive, we believe our success starts with our people. We take pride in providing our customers with an exceptional experience, and that begins with a team that cares about doing things right. We offer great facilities, a supportive work environment, and a team of people who work together toward a common goal.
We care about our customers, our employees, and the quality of service we provide every day. If you are detail-oriented, organized, and take pride in accuracy, we invite you to become part of the Kerry Automotive team!
Position Overview
Kerry Automotive is seeking a dependable and detail-oriented Warranty Administrator to support our dealership service operations. This individual plays an important role in ensuring warranty claims are submitted accurately, processed efficiently, and reimbursed in a timely manner.
The ideal candidate is highly organized, comfortable working with detailed documentation, and committed to maintaining accurate records. This role requires strong attention to detail, the ability to meet deadlines, and a team-focused attitude.
Key Responsibilities
- Prepare, review, and submit manufacturer warranty claims accurately and within established deadlines.
- Verify warranty repair orders, labor operations, parts, documentation, and supporting information for completeness and accuracy.
- Review claims for compliance with manufacturer policies, dealership procedures, and warranty guidelines.
- Monitor claim status, follow up on pending claims, and resolve rejected, returned, or unpaid claims.
- Process warranty adjustments, corrections, and re-submissions as needed.
- Maintain organized warranty records and supporting documentation for audits and internal reviews.
- Reconcile warranty receivables and assist with tracking outstanding balances.
- Communicate with service advisors, technicians, parts personnel, and management to obtain information and resolve claim discrepancies.
- Stay informed of manufacturer warranty policies, procedures, and updates.
- Protect the dealership's financial interests by ensuring all eligible warranty work is properly documented and reimbursed.
- Assist with additional administrative duties as needed to support the service department.
Qualifications
- Strong attention to detail and a high level of accuracy.
- Excellent organizational and time-management skills.
- Ability to review detailed information, identify discrepancies, and correct errors.
- Strong written and verbal communication skills.
- Basic to intermediate computer skills, including Microsoft Office and dealership management systems.
- Ability to manage multiple tasks, prioritize deadlines, and work independently.
- Dependable, professional, and committed to maintaining accurate records.
- A positive attitude and willingness to work collaboratively with a team.
- Automotive dealership, service department, accounting, or administrative experience preferred.
- Previous warranty administration experience is a plus, but we are willing to consider candidates with the right skills, work ethic, and willingness to learn.
Benefits
- Competitive pay based on experience.
- Health, dental, and vision insurance available.
- Paid time off and holidays.
- Retirement savings plan opportunities.
- Employee discounts on eligible dealership products and services.
- Professional development and opportunities to learn and grow.
- Modern facilities and a professional work environment.
- A supportive team that values collaboration, accountability, and doing the job right.
What Makes You a Great Fit?
You take pride in your work and understand that the details matter. You enjoy keeping things organized, solving problems, and ensuring information is correct. You follow through on commitments, communicate effectively, and understand the importance of working together to support the entire dealership.
Most importantly, you want to be part of a team that cares about its customers, its people, and the quality of the work it does.
Join Us at Kerry Automotive!
If you are looking for an opportunity to put your organizational skills and attention to detail to work in a professional, team-oriented dealership environment, we would love to hear from you.