Associate Account Manager

Company Overview

KerixHealth is a national leader in direct primary care (DPC) and membership-based medicine, partnering with employers to deliver high-quality, accessible primary care to employees and their families. With more than 15 years of experience pioneering and operating the DPC model, we are continuing to grow nationally, helping employers simplify healthcare delivery while improving outcomes and member experience. This role plays a key part in supporting that growth by ensuring employer accounts are implemented successfully and managed with consistency, accuracy, and care.

Role Summary

KerixHealth is seeking a highly organized, detail-oriented Associate Account Manager to support our growing employer client base. This role reports to the National Director of Client Success and partners closely with the National Director of Client Success to manage employer accounts and implement new clients.

This is a full-time, exempt, salaried position ideal for someone who thrives in a fast-paced environment, is highly comfortable working in spreadsheets and data, confidently manages external stakeholders, and can create and deliver clear, professional presentations for both internal and client-facing audiences.

Key Responsibilities

Account Management

• Serve as the primary account manager for small to medium sized groups
• Support ongoing account management needs including issue resolution, reporting, and client communications
• Act as a proxy and backup to the National Director of Client Success for larger and strategic accounts as needed
• Prepare, review, and distribute Quarterly Business Reviews (QBRs)
• Manage affiliate providers as needed to support account success

Client Implementation

• Support and manage new account implementations from kickoff through go-live
• Coordinate eligibility files, file feeds, and data validation
• Manage stakeholders across internal teams, clients, brokers, and vendors
• Support open enrollment (OE) planning and execution
• Track implementation milestones and ensure timelines are met

Onsite & Client Engagement Support

• Plan and coordinate onsite client sessions such as open enrollment meetings and biometric screenings
• Serve as a point of contact during onsite events to ensure smooth execution

Account Documentation

• Develop account playbooks and implementation documentation
• Maintain accurate account records and process documentation
• Create polished, client-facing materials and internal presentations (PowerPoint)

Required Skills & Qualifications

• Advanced proficiency in Excel (data cleanup, reconciliation, file management, and analysis)
• Strong attention to detail with the ability to manage multiple workstreams simultaneously
• Highly proactive with excellent follow-through and ownership mentality
• High emotional intelligence (EQ) with the ability to work effectively with both internal teams and external stakeholders
• Comfortable working independently with minimal oversight
• Proficiency in PowerPoint and client-facing presentation development
• Strong written and verbal communication skills

Preferred Qualifications

• Experience in account management, client success, implementation, or operations
• 1–2 years of experience in management consulting, Big 4 advisory, or a similar client-facing professional services role
• Basic healthcare or employer benefits knowledge helpful, but not required
• Experience working with employer-sponsored benefits, healthcare, or provider networks (a plus)
• Experience coordinating cross-functional projects

Compensation: Base salary of $65,000 - $80,000 based on experience

Location & Travel

• Based in greater Denver, CO metro
• Approximately 25% travel required for client onsite meetings and events

Reporting Structure

• Reports to: National Director of Client Success

Employment Classification

• Exempt, salaried position

Job Type: Full-time

Benefits:

• 401(k) with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid Life and Disability insurance
• Paid time off and company holidays

Ability to Commute:

• Longmont, CO 80501 (Required)

Willingness to travel:

• 25% (Required)
• Work Location: Longmont, CO 80501
• Seniority level
• Entry level
• Full-time