BOUCHERON Assistant Store Director

Your opportunity: You are accountable for the sales performance of the store, driving the business through the implementation of retail excellence guidelines, training, clienteling, sales team management and development. You will also own store operations in accordance to brand guidelines.

When the Store Manager is absent, The Assistant Store Manager oversees all store population and all the related activities.

• Maintain store standards in accordance with the store manual procedure.
• Oversee all inbound and outbound flows of merchandise (sales stock, After sales, PR products)
• Coordinate various PR requests (Award season, photoshoot, celebrity dressing)
• Ensure that end-of-day (EOD) procedures are meticulously followed to maintain operational consistency and security. This includes verifying that all cash handling, inventory reconciliation, and closing tasks are completed accurately and according to company standards
• Report any theft or suspected theft by clients or employees to the appropriate parties immediately
• Responsible for managing and processing Purchase Requests (PR) and Purchase Orders (PO) in the system for the store
• Manage Ad Hoc assignments and projects

• Drive the achievement of store’s sales and KPI targets established by Senior Management
• Work with Retail teams in developing and implementing plans to maximize sales and meet or exceed goals and objectives
• Function as role model to staff by performing all store functions as necessary, demonstrating professional demeanor and disciplined work habits, as well as promoting positive attitudes toward customers
• Motivate the team and contributes personally to building client relationships throughout every step, from recruitment to outreach activities
• Ensure that the exceptional Boucheron client experience is provided throughout every interaction
• Provide a friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of customer service
• Minimize client complaints through effective customer service in accordance with store policy

• Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
• Train and develop sales executives in all aspects of the business; direct and monitor training and development for sales associates
• Prepares and submits time schedules as prescribed by corporate policy. Approves payroll and all time-off requests on a bi-weekly basis. Submits commissions on a monthly basis*

• Lift, carry and pull merchandise weighing up to 30 pounds
• Move or handle merchandise throughout the store generally weighing 0-30 pounds
• Frequent bending, standing and walking; Ability to stand for longer than 8 hours at a time

• Bachelor’s Degree
• Excellent oral and written communication skills
• 3-5 years retail supervisory experience; luxury is a plus
• Experience in retail operations, inventory control, and visual merchandising
• Highly skilled at creating valuable relationship and developing new connections
• Team oriented worker with excellent interpersonal skills, able to transfer knowledge to and coach their team
• Ability to work a varied schedule, including weekends and holidays
• Customer relations and customer service professional

• Computer literacy – Word, Excel, PowerPoint
• Foreign language a plus

Regular 2025-10-25 Full time Boucheron Joaillerie USA