What are the responsibilities and job description for the Server position at Kerbey Lane Cafe?
Job Title: Server
Department: Operations
Reports to: Managing Partner or Store Leader on Duty
Typical Work Week:
Position Summary:
Sell and serve food and drinks while providing guests with excellent and welcoming service according to the Kerbey Lane Steps of Service.
Major Responsibilities: Primary duties and responsibilities include, but are not limited to, the following:
• Able to promote a welcoming environment for guests and fellow team members. Interact with guests in a friendly and efficient manner.
• All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed our guest’s expectations.
• Complete and pass Kerbey Lane training program, the TABC Seller Server Training
• Check identification of guests to ensure they are of legal age to consume alcoholic beverages.
• Serve 4-5 tables, or more as determined by Store Leader.
• Ability to suggestively sell, including but not limited to beverages, appetizers, entrees, specials and desserts.
• Take food and drink orders while using a point-of-sale system.
• Answers phone calls and answers questions concerning the menu and restaurant.
• Maintain specific side work and ensure total cleanliness and smooth operation of the restaurant.
• Follow Store Leader’s instructions and suggestions regarding their tasks.
• Communicates with expediters, hosts, bussers, and managers and assists in an entire team effort.
• All other duties as directed, including having fun with our guests and your co-workers.
Essential Physical Requirements:
• Walks and stands during entire shift
• Reaches, bends, lifts, shakes, stirs, carries, and wipes.
• Must have the ability to frequently lift and carry bus tubs, trays, and other objects weighing 25 pounds or more.
• Must be age 18 or over to serve/sell alcohol according to State regulations
Knowledge and Skills:
- Food Handler Certified by State of Texas and city which the location is in.
- TABC Certification