What are the responsibilities and job description for the Dining Room Manager position at Keowee Key Property Owners Association Inc?
Responsibilities
1.Operational Leadership: Oversee daily dining room, bar, terrace, patio, host stand, and service station operations to ensure smooth service, balanced pacing, proper setup, cleanliness, and readiness for each shift.
2. Service Execution: Lead the floor during service by greeting members and guests, monitoring reservations, table turns, food quality, ticket times, service flow, and overall member satisfaction.
3. Team Leadership: Train, coach, support, and hold front-of-house employees accountable for service standards, teamwork, appearance, professionalism, and performance expectations.
4. Communication: Coordinate clearly with culinary, bar, event, leadership, and support teams regarding reservations, member notes, menu updates, service priorities, special requests, and operational concerns.
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5. Member Experience: Build rapport with members and guests, anticipate preferences, address concerns promptly, and ensure follow-through on service recovery or leadership follow-up needs.
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6. Administrative Accountability: Maintain accurate floor plans, staffing assignments, tip pools, POS entries, checkout documentation, sales reports, operational notes, maintenance requests, and end-of-shift paperwork.
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7. Standards & Compliance: Uphold Keowee Key standards for steps of service, food safety, alcohol service, workplace safety, uniform compliance, cleanliness, security, and company policies.
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8. Continuous Improvement: Support recruiting, onboarding, training, scheduling, inventory communication, and process improvements that strengthen service quality, efficiency, and team development.
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9. Additional Duties: Perform other duties as assigned by Food & Beverage leadership.