Operations Support Administrator - Valley Metro

Knowledge and Experience:

• Minimum (2) years of high-volume office administration experience.
• Transit/Transportation experience preferred
• High School Diploma or equivalent.
• Proven experience with contract interpretation required.
• Prior union contract administration experience preferred
• Well versed on employment practices
• Must have prior experience creating and analyzing various data reports
• Computer literate to include intermediate experience with MS Office products.

Skills:

• High level of attention to detail.
• Effective communication skills, both written and oral.
• Strong organizational planning skills.
• Must be a self-starter
• Strong practical skills.
• Ability to work without direct supervision.
• Ability to read, write and speak English.
• Ability to work flexible schedules that may include nights, weekends, and holidays.
• Ability to work within a union environment.
• Strong analysis and problem-solving skills required.
• Basic math skills.
• Valid driver’s license

Key Accountabilities:  

• Ensures proper enforcement, management and follow-up of Bus Operator attendance through established Attendance Tracking Systems.
• Coordinate and schedule return-to-work meetings and attendance counseling sessions.
• Track FMLA, ADA accommodations, sick leave, and other protected leave considerations in coordination with Human Resources, ensures proper application of leave type balances.
• Compile complete and accurate information needed for management in the issuance of corrective action notices
• Ensures accurate filing and maintenance of discipline and grievance files
• Prepares weekly and monthly reports for management

• Collect and organize information from the various departments to create the presentation for the employee electronic communication boards.
• Assist with events and projects associated with organizational culture development  
• Coordinate, track and secure items left on the bus by customers, as well as serve as the customer point of contact for the lost and found program.
• Manage office inventory and working with vendors to ensure regular supply of office materials
• Maintains integrity in dealing with internal and external customers
• Prepare department performance reporting with the local management team including the tracking of key metrics for monthly reports to our client
• Foster a team environment aligned with Keolis core values
• Other duties as assigned.

Safety

• Ensure that the Road Traffic Safety Management System (RTSMS) conforms to the requirements
• Ensure that the RTSMS processes are delivering their intended outputs
• Report to management on the performance of the RTSMS and on opportunities for improvement and on the need for change or innovation
• Ensure the promotion of customer focus throughout the organization
• Ensure the integrity of the RTSMS is maintained, when any changes to RTSMS are planned and implemented

Physical Demands and Work Environment: 

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job.  Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions. 

All roles may entail, to varying extents, the following physical demands:

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;
• Exposure to both extreme heat and cold;
• Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:

• Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
• Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
• Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
• Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws. 
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world. 
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact KTA-HR@keolisna.com. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants. 
• Work authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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