What are the responsibilities and job description for the Service Office Manager position at Kenworth Sales Company?
Are you looking for an opportunity to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2020 Dealer of the Year award and after 80 years of consistent excellence, we are still growing! We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well.
**Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.
JOB SUMMARY
The primary function of the Service Office Manager is to supervise the daily activities within the service office, working closely with the Service Manager, Service Foremen and the District Warranty Manager to facilitate scheduling and maintain proper and timely processing and collection of service repair order invoices.
DUTIES AND RESPONSIBILITIES
2. Oversees the proper work order processing for accuracy and on time invoicing.
3. Resolves invoicing and accounting issues with customers and other department staff.
4. Oversees and Maintains purchasing records for the department, issuing purchase orders to vendors and receiving purchase orders and product. Processes vendor invoices for payment.
5. Required to provide training to all staff. This includes new hire orientation, reviews and ongoing training as needed.
6. Recruits and hires all department personnel. Will participates in recruiting events as requested by the Service Manager.
7. Maintain accurate work order records and time records for all staff.
8. Performs additional duties as necessary
QUALIFICATIONS
Ability to read and comprehend instructions and information. Working understanding of truck repair and maintenance. Good judgment and problem-solving skills. Excellent computer and customer service skills required. Ability to think and make decisions in a busy environment with success. Previous leadership experience in the industry preferred. Bilingual individual desired.
WORKING CONDITIONS
This position will require the individual to stand six to eight hours per shift. Will stoop, kneel, crouch, crawl, reach, walk extensively, handle and feel. Will be exposed to noise, vibration, dust, exhaust fumes, paint, and other hazardous and nonhazardous materials. Maybe required to lift up to 35 pounds unassisted. Requires use of a computer and mobile device, contacting customers by phone, email, text and in person. Limited travel may be required.
BENEFITS
We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.
Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.
