What are the responsibilities and job description for the Service Manager position at KENWORTH OF PA?
The role of the Service Manager is to be responsible for the day to day operation of the branch's service and maintenance department in compliance with established policies and procedures. Plans, directs and controls the activities of the service and maintenance departments. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs.
- Assesses present and future needs, trends, problems and profit opportunities of the service department.
- Establishes short and long term operating and financial goals for the service department.
- Ensures that policies and objectives are understood and applied within the department.
- Reviews the results and activities within the department and takes appropriate action as necessary.
- Maintains appropriate communications within and between all departments.
- Develops and maintains policies which will ensure positive customer relationships.
- Keep up to date on activities of competition, market conditions and department operation.
- Coordinates the processing of warranty claims.
- Must have prior experience in related field.
- Must display excellent leadership skills.
- Must display excellent communication skills.
- Must display strong work ethics and commitment to extra hours when needed.
- Prior Supervisory Experience preferred.
- CDL Preferred
Salary : $80,000 - $100,000