What are the responsibilities and job description for the Service Advisor position at KENWORTH OF PA?
- Communicate with service customers to determine the nature of the mechanical problems
- Secure agreement from customers before repairs; cover cost estimate; and approximate time when truck’s work will be completed.
- Handle minor customer complaints and misunderstandings.
- Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
- Coordinate work assignments for service technicians.
- Previous medium/heavy duty truck service or automobile service advisor/writer or mechanic experience HIGHLY DESIRABLE. Current CDL also a plus.
- Demonstrated customer service skills.
- Excellent verbal and written communications skills
- Enthusiastic demeanor even in a fast-paced environment
- Solid computer skills to include Microsoft Office programs
Salary : $55,000 - $60,000