Shop Foreman

Shop Forman

Summary:
Responsible for running an efficient service shop; monitors work activity, works with techs to
ensure jobs stay on schedule. Oversee safety and shop equipment, and enforces rules and regulations
associated with the job site.

Essential Duties:
Ensures units are triaged within 2 hours and repair plans are communicated to customers by
management team.
Ensure case documentation within the Paccar Service Management tool is maintained
Ensure case flow is maintained from shop to parts and front office by techs
Oversee job completion to include core and parts returns and warranty parts
Monitor each technician's work habits and ensure we are enabling them to be efficient
Conducts meetings with technicians as needed to discuss operations and/or problems that arise
Establishes and maintains good working relationships with customers to encourage repeat and
referral business
Services as a liaison with factory representatives
Greets all customers promptly and assists the staff in giving firm estimates on costs and
time requited for repairs and maintenance
Handles all customer complaints courteously and promptly as directed by manager
Handles after hour service calls as needed for your team
Maintains the highest possible standards of workmanship
Assist service management in hiring, training, motivating all techs in our shop.
Assists Service Manager with training plans for techs required by manufactures/suppliers
Develops systems to check for quality of workmanship and jobs performed. Leads quality
control inspection
Strives for teamwork and harmony with other departments
Maintains a repair order system that follows the "three C's"; complaint, cause and correction
Maintains accurate records and ensures warranty parts retention and downloads
Works with parts department to ensure proper parts orders and delivery to shop meets
standards
Communicates effectively with all customers in a manner that reflects positively on oneself,
the dealership and the brands
Other duties as assigned

Qualifications:
At least five (5) years working in KWLA or equivalent shop as a tech
CDL preferred
Must display excellent leadership and communication skills
Must have a positive, can-do attitude
Must have strong work ethic and commitment to extra hours when needed

Work Environment:
The employee will be exposed to moving parts and electrical current. Exposed also to grease,
chemicals, dust, dirt, and the heat and cold of the outdoors.

This position requires the employee to frequently stand, stoop, bend, and work in a crouched
position or lying on back on mechanic's dolly beneath motor vehicles. Employee is required to reach
and work overhead approximately 40% of the time and should be able to lift up to 50 pounds.

EEO Statement:
It is the policy of Kenworth of Louisiana, LLC to provide equal employment opportunity (EEO) to all
persons regardless of age, color, national origin, citizenship status, physical or mental
disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or
expression, genetic information, marital status, status with regard to public assistance, veteran
status, or any other characteristic protected by federal, state or local law. In addition, Kenworth
of Louisiana, LLC will provide reasonable accommodations for qualified individuals with
disabilities.