What are the responsibilities and job description for the Parts & Service Account Manager position at Kenworth Louisiana?
Parts and Service Account Manager
Summary:
Solicits parts business from assigned accounts through personal and phone contacts.
Essential Duties:
Visits assigned customers
Prospects for new customers
Communicates parts orders to counter people. Advises whether status is stock or emergency
Checks with customers to ensure that delivery date of non-stock items is acceptable before
ordering
Reviews any special orders with the parts manager and obtains his/her approval before
ordering
Obtains parts manager's approval for any special pricing
Advises counterperson on delivery instructions
Follows up on parts orders to ensure that customers have been served properly
Coordinates service sales with service salespeople
Turns in completed call reports, time sheets, and expense reports
Updates customer records to reflect changes to customer's names, addresses, etc.
Attends all company required training
Maintains professional appearance
Other duties as assigned
Qualifications:
Bachelor's Degree (B.A.) from four-year college or university; or one to two years related
experience and/or training; or equivalent combination of education and experience
Excellent communication skills required
Previous sales experience preferred
Must possess a Valid Driver's License and have the ability to pass our insurance requirements.
Work Environment:
This position requires the employee to drive to other customer's locations for extended periods of
time. Employees must also be able to lift at least 50 pounds. The employee will be required to
drive a company vehicle equipped with front and rear camera's as well as a GPS tracking system.
EEO Statement:
It is the policy of Kenworth of Louisiana, LLC to provide equal employment opportunity (EEO) to all
persons regardless of age, color, national origin, citizenship status, physical or mental
disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or
expression, genetic
information, marital status, status with regard to public assistance, veteran status, or any other
characteristic protected by federal, state or local law. In addition, Kenworth of Louisiana, LLC
will provide reasonable accommodations for qualified individuals with disabilities.