LPN.Referral Coordinator

Summary: Referral coordinator is responsible for coordinating the process of referring patients to appropriate clinics. Communicate with patients to ensure follow-through with referrals. Documents follow through in the EHR. Support providers and patients in synchronizing appointments, authorizations, and locations for appointments. Coordinate transportation if needed. When needed, perform clinical tasks and patient care.

Essential Duties:

• Interviews patients; documents medical history; examines patient and makes assessments and/or physical diagnosis of condition of such patient, counsels patient with regard to treatment and prevention.
• Interprets and reports observations, in keeping with sound LPN practices.
• Administers medications and treatments via established protocols as authorized by licensed physicians or nurse practitioners.
• Answers the telephone and provides information about the clinic, routes clinical questions and emergency calls to the medical provider. Documents and closes telephone calls in the EHR in a timely manner per written procedure.
• Maintains drugs, medical supplies and equipment as necessary.
• Participates in Quality Improvement (QI) efforts within the clinic.
• Educates clients on good health habits, care gap information, and available services to assist with health needs.
• Refers and consults with physician and/or nurse practitioner for evaluation and recommendation regarding unusual findings.
• Stocks and cleans the lab, exam rooms and medicine room.
• Assures the security of all medications.
• Assist in inventory of stock formulary of medications and reorder these as needed.
• Administers medications as ordered by the provider after confirming the patient, dosage, and route of administration via established protocols.
• Communicates with pharmacies as needed, inquiries about medication lists, calls in prescriptions as directed by the provider.
• Assists the providers in clinical procedures and exams as requested.
• Performs common office procedures such as dressing changes, EKGs, ear irrigation, and suture removal.
• Assists other clinic staff as time allows.
• Completes and tracks prior authorizations in a timely manner.
• Arranges referral of patients to other agencies and healthcare organizations for services as needed or as requested by provider and documents referrals in the patient chart.
• Maintains a log of referrals for diagnostic tests (such as x-rays and ultrasounds), labs, and specialist consults; uses the log to determine if reports or consult notes have been received and if not, obtains these for the provider.
• Completes tracking of referrals, lab diagnostics and emergency room follow up in a timely manner as described in all tracking policies.
• Scans all lab and diagnostic results into the EHR, assigns to appropriate providers PAQ for review and sign-off.
• Performs and completes PCMH duties as assigned. Duties include but are not limited to: attending patient huddle, medication reconciliation, timely clinical advice, involved in QI activities, access needs, and care coordination tracking and follow up.
• Performs lab quality control procedures and maintains the lab quality control log, as needed.
• Performs CLIA waived tests and venipuncture following specifications in the HCH Policy and Procedure Manual, as needed.
• Participates in practice management Electronic Health Record training and other necessary clinic software trainings as necessary.
• Assists Quality Manager with adherence to policy adherence through audits and staff readiness of excellent patient care.
• Follows universal precautions in obtaining and handling samples of blood and bodily fluids and consistently uses personal protective equipment. Maintains a safe, clean, and orderly clinic.
• Maintains accurate and complete records in accordance with HCH policy and procedures.
• Protects the confidentiality of patients and their medical records.
• Participates as a team player and has a dedicated interest in achieving HCH goals.
• Follows HCH policies and procedures.
• Exercises judgment and sensitivity when investigating the background of clients and determining their needs.
• Works well with peers and patients, promoting a positive attitude in the clinic.
• Assist HCH staff in case management, outreach, and recruitment activities for program.
• Performs all other duties, as assigned by the supervisor.

Education, Experience and Training:

Must be a licensed LPN and possess CPR Certification.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position requires occasional or frequent moderate physical activity. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk, climb, balance, stoop, kneel, crouch, crawl, and use hands to manipulate, handle or feel; and reach with hands and arms. The employee is occasionally required to lift/and or exert force up to 50 pounds.

Other Requirements:

Must have a valid driver’s license and the flexibility and willingness to change schedules and duties as needed according to staff availability. Must be willing to travel the service area as needed. Travel is primarily local or within the service area during the business day, although some out-of-area and overnight travel may be expected. Agency policy regarding drug and alcohol testing and criminal background check applies to this position. Must maintain a high level of professionalism, demonstrated by a positive attitude, ability to function as a team member, and a commitment to the overall mission of the agency.