What are the responsibilities and job description for the Part-time Intake Specialist position at Kentucky Legal Aid?
Job Overview
We are seeking a detail-oriented and compassionate Part-time Intake Specialist to join our team. The ideal candidate will play a crucial role in the client intake process, ensuring that all necessary information is collected accurately and efficiently. This position requires strong communication skills, a solid understanding of phone system and communicating with the public. As an Intake Specialist, you will be the first point of contact for clients, providing exceptional service while adhering to our LSC regulations, HIPAA regulations and maintaining confidentiality.
Responsibilities
- Place return phone calls in the order received through the intake queue system, and answer incoming telephone calls on the centralized intake line (ACD queue) during extended intake hours.
- Obtain client information and make initial eligibility determinations for prospective clients, following the Basic Intake Screening Procedures and the Intake System- Basic Outline for the Centralized Intake Department.
- Transfer eligible callers to the appropriate intake advocate or create call back records for advocates to allow for completion of the intake process.
- Attain proficiency regarding computer applications used by KLA, including the case management program, and proficiency regarding the Intake Department’s system of telephone queues.
- Perform general clerical responsibilities and other tasks as assigned by the Intake Director.
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 20 per week
Benefits:
- Paid time off
Ability to Commute:
- Bowling Green, KY 42104 (Required)
Ability to Relocate:
- Bowling Green, KY 42104: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16