Bilingual Client Service & Office Coordinator (English/Spanish)

Kentucky-Bred Insurance | Jeffersontown/Louisville, KY
Full-time | In office | Monday–Friday, 8:30 AM–4:30 PM
$45,000–$60,000 per year, based on relevant experience and ability

Kentucky-Bred Insurance is a growing independent insurance agency serving families across Kentucky and Indiana. We help people protect the things they have worked hard to build and we are looking for a highly organized, bilingual professional to help us deliver an exceptional client experience.

This is an in-office position for someone who enjoys keeping details straight, helping people, learning new systems, and being a dependable part of a growing team. You do not have to come from insurance, but you do need to be sharp, organized, comfortable with technology, and fluent in both English and Spanish.

What You’ll Do

You will be an important point of contact for our clients and an essential support person for our team. Your work may include:

• Helping English- and Spanish-speaking clients by phone, email, text, and in person
• Responding to policy, billing, document, and service questions with professionalism and empathy
• Collecting information and documents needed for quotes, policy changes, renewals, and claims
• Keeping client records, follow-up tasks, and agency workflows accurate and organized
• Entering information into our agency systems and communicating clearly with insurance companies
• Following up consistently so clients and teammates are never left wondering what happened next
• Supporting producers and the service team with administrative, client-service, and office tasks
• Learning insurance processes and helping identify opportunities to better serve clients

What We’re Looking For

The right person is dependable, calm under pressure, and takes real pride in getting the small details right.

Required:

• Fluent verbal and written communication in English and Spanish
• Strong organization, follow-through, and attention to detail
• Comfortable using a Windows PC and learning software quickly
• Confidence with email, web-based systems, & data entry,
• Professional phone and written communication skills
• Ability to manage multiple priorities without letting details slip
• Reliable transportation and ability to work in our office Monday–Friday, 8:30 AM–4:30 PM

A strong plus, but not required:

• Insurance experience or an active insurance license
• Customer service, sales, office administration, or account-management experience
• Experience working with clients in a fast-paced office
• Experience with CRMs, agency-management systems, or document-management software

Compensation & Time Off

• $45,000–$60,000 annual salary, based on experience, capability, and fit for the role
• Full-time, predictable weekday schedule: 8:30 AM–4:30 PM, Monday–Friday
• Two weeks of paid vacation after successful completion of the 90-day introductory period
• Training, support, and room to grow with a locally owned, growing agency

About Kentucky-Bred Insurance

Kentucky-Bred Insurance is an independent insurance agency based in the Louisville area. We are not a call center. We are a close-knit team that values responsiveness, ownership, professionalism, and doing right by our clients.

If you are bilingual, highly organized, comfortable with technology, and want a stable role where your work genuinely matters, we would like to meet you.

Please submit your résumé and a brief note telling us why this role fits you.

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) 3% Match
• Paid time off
• Paid training

Application Question(s):

• How many years of customer service, office administration, sales, or insurance experience do you have?

Language:

• Spanish (Required)

Ability to Commute:

• Louisville, KY 40299 (Required)

Work Location: In person

Salary : $45,000 - $60,000