Front End Manager

Title: Front End Manager

Job Status

Full Time

Department

Front End

Location

Kent’s Market

Reports To

Store Director

Essential Duties and Responsibilities

• Prepare a staffing schedule for the front end in a way that meets business volume and traffic requirements, as well as minimizing customer inconvenience and excessive waiting periods.
• Address customer complaints and issues, providing resolutions that ensure customer satisfaction and loyalty.
• Oversee front end cash handling to ensure accuracy and security and accurate point-of-safe procedures.
• Understand and leverage best practices in regard to cash handling, back-office procedures, and payments (including WIC, gift cards, EBT, credit, debit, and cash).
• Maintain a regular and effective housekeeping program of the front-end area.
• Ensure front end staff are aware of price changes, specials, events, and all the changes in store policies and procedures that affect cashiering.
• Are qualified, knowledgeable, able, and prepared to perform all of the duties of an experienced cashier when assigned, requested, or needed to do so.
• Assist cashiers and customers with refunds, overrings, and other transactions requiring supervisory approval or overrides.
• Order and control inventory of all front-end supplies including proper replenishment, as required, at the registers.
• Resolve cash register and other front end equipment malfunctions promptly and in a cost-effective manner; troubleshoot, initiate maintenance service calls as appropriate, and coordinate interim procedures.
• Supports the team by taking on additional tasks or responsibilities as requested.

Position Requirements

MINIMUM AGE: 21 Years

• Please note: weekend shifts are required (holidays as applicable)
• Leadership experience of at least 5 years – front end management preferred
• Cashier experience and using computerized cash register systems
• Excellent communication skills that include good listening skills and the ability to provide clear direction both written and verbal
• Demonstrated team building and leadership skills
• The ability to handle and prioritize multiple demands and remain calm under pressure
• Good computer skills including word, spreadsheet, and database systems

Physical/Sensory Demands

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot or cold conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand and foot coordination; hear and respond to customer inquiries. Also requires standing, walking and bending throughout the entire workday and the ability to maneuver heavy objects weighing up to 50 pounds from location to location.

Benefits

• Benefits offering: Full time ONLY (health, dental, vision, life, 401(k), paid time off)
• 10% off groceries for you and your family
• Flexible scheduling
• Opportunities for advancement