Patient Access Representative

POSITION SUMMARY

The Patient Access Representative in the LTAC setting is responsible for coordinating patient admissions and managing appointment scheduling with a high level of accuracy and compassion. This role ensures all admissions packets are complete and compliant with regulatory standards, verifies patient insurance and authorizations, and serves as a vital point of contact between patients, families, providers and referring facilities. This position requires strong interpersonal and administrative skills to support medically complex, long-stay patients.

KEY RESPONSIBILITIES

• Coordinate and schedule patient appointments, evaluations, and admissions in alignment with clinical availability and patient needs, and track in EMR
• Obtain follow up records from appointments, scan into EMR, coordinate with MD to schedule follow up appointments.
• Prepare and complete comprehensive admissions packets, including consents, face sheets, insurance verification, and supporting documentation.
• Communicate with referring hospitals, SNFs, physicians, and case managers to gather and verify clinical and demographic information.
• Verify insurance benefits and obtain prior authorizations as needed for LTAC admission and continued stay.
• Accurately enter/scan patient data into the EHR system and maintain up-to-date records.
• Greet and assist patients and families, providing information and reassurance during the intake and admission process, and provide family tours.
• Ensure compliance with LTAC admission protocols and CMS/regulatory requirements.
• Coordinate with case management, nursing, and therapy teams to facilitate smooth transitions into the facility.
• Maintain HIPAA compliance and patient confidentiality at all times * Support discharge planning by updating patient records as needed.
• Support discharge planning by updating patient records as needed.

POSITION QUALIFICATIONS

MINIMUM QUALIFICATIONS:

• High school diploma or GED required; associate degree or healthcare certification preferred
• Minimum 1-2 years of experience in hospital admissions, patient access, or healthcare scheduling; LTAC, acute care, or rehabilitation hospital experience strongly preferred.
• Knowledge of LTAC-specific admissions criteria, insurance types (Medicare, Medicaid, Commercial), and authorization processes.
• Familiarity with EHR systems; experience with systems like WellSky, Epic, or Cerner is a plus.
• Strong communication, customer service, and problem-solving skills.
• Detail-oriented with the ability to multitask in a high-volume environment
• Bilingual in English/Spanish or other languages is a plus.

ADDITIONAL QUALIFICATIONS/SKILLS:

• Ability to manage sensitive situations with discretion, empathy, and professionalism.
• Exceptional communication and interpersonal skills to work effectively with patients, families, referral sources, and clinical teams.
• Excellent time management and organizational skills; able to handle multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy in data entry and documentation.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work independently as well as collaboratively in a team-based environment.
• Flexibility to work weekends, evenings, or holidays as needed.

CERTIFICATES, LICENSURES, REGISTRATIONS: None

ATTENDANCE: Regular and punctual attendance.

LANGUAGE SKILLS: English is the primary language of the facility. Ability to read and write, communicate clearly with coworkers and customers and to respond to appropriate questions regarding work process or work product.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals as appropriate to the position.

REASONING ABILITY: Ability to apply common sense understanding to carry out instruction furnished in written, oral and/or diagram form. Ability to define and solve problems and collect data.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to identify and implement components of the materials management process. Identify learning needs and teach patients and families. Ability to communicate and collaborate with a variety of teams and individuals. Working knowledge and ability to apply professional standards of practice in job situations.

Job Type: Full-time

Pay: $35.43 - $47.01 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Kentfield, CA 94904 (Required)

Ability to Relocate:

• Kentfield, CA 94904: Relocate before starting work (Required)

Work Location: In person

Salary : $35 - $47