Senior Assistant Director, Recreation and Wellness Services

Salary:

 $53,015 - $62,720 

Basic Function:

Provide direction for the daily operations of Recreation and Wellness Services. Manage assigned recreational programs and department functions. Lead all marketing initiatives for the department and provide leadership and oversight of Membership and Guest Services, including Pro Shop operations. Reports to Senior Associate Director, Recreation and Wellness Services or other designated supervisor.

Duties/essential functions may include, but not be limited to, the following: 

• Assist Senior Associate Director in coordinating the daily operations of Recreation and Wellness Services; participate in the development and implementation of departmental policies and procedures; ensure delivery of quality customer service.
• Assist Fiscal Manager with monthly membership payments and reconciliation.
• Develop and launch Departmental strategic marketing plan.
• Provide leadership and oversight of Membership and Guest Services, Pro Shop and Departmental marketing initiatives.
• Serve as University Communications and Marketing Lead for the Department.
• Coordinate community outreach, fundraising and sponsorship opportunities for the department.
• Develop an ongoing assessment process, schedule, and tools to assess student learning outcomes, customer satisfaction, facility needs, and other items and metrics.
• Assist Senior Associate Director with planning and implementing membership and guest assessments and evaluations.
• Direct assigned recreational programs and functions, which may include but not be limited to fitness, wellness, aquatics, community programs, membership services, marketing facilities management, and operations.
• Plan, monitor, and maintain program budget; prepare and maintain program reports and records.
• Oversee maintenance of recreational facilities for assigned areas of responsibility.
• Review programs and services to ensure safety and risk management practices are followed and make recommendations for enhancements.
• Hire, train, and supervise area-specific staff.
• Serve on university, division, and department committees as needed or requested by Senior Associate Director.
• Perform related duties as assigned.

Minimum Qualifications:

Master's degree in Sport Administration, Recreation Administration, Physical Education, or a relevant field. Three years of progressively responsible experience in recreational services or a relevant field, to include at least two years in a supervisory or lead capacity. Specific licensures/certifications may be required for specific positions.

License/Certification:

CPR, AED, and First Aid certifications required.

Knowledge Of:

Assessment metrics and analysis

Budgeting procedures and policies in higher education

Best practices in recreation *

Risk and safety practices relative to recreation services *

Americans with Disabilities Act (ADA) and Title IX

Desktop office computing applications, including Microsoft Office Suite

Skill In:

Written, verbal, and interpersonal communication *

Handling difficult situations involving conflict with patrons *

Interpreting and applying policies in a consistent manner

Multi-tasking while managing multiple projects and assignments with strict deadlines *

Evaluating programs/services and making recommendations *

Developing safe, inclusive, and diverse programs and services

Developing and delivering presentations

Ability To:

Be detail-oriented and highly organized

Deal with a variety of situations and people in a balanced manner

Manage people and projects

Work independently and interact effectively as both a leader and as a member of a team, working collaboratively within and outside the department

Perform strategic planning and analysis provide leadership and direction

Mentor, train, and instruct student and professional employees

Work with diverse populations in an effective manner

Preferred Qualifications – if applicable:

Not applicable. 

Assessments:

Asterisk (*) indicates knowledge, skills, abilities which require assessments

Working Conditions / Physical Requirements:

None.

Working Schedule:

 Monday - Friday 8 AM - 5 PM, or otherwise discussed with your supervisor. 

Additional Information:

Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences, and are inclusive, welcoming, respectful and kind.

Disclaimer:

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.