What are the responsibilities and job description for the Front Desk Receptionist position at KENT PULMONARY ASSOCIATES?
Company Description
KENT PULMONARY ASSOCIATES is a healthcare provider based in Dover, Delaware, specializing in pulmonary health and offering high-quality care to the local community. Situated at 807 S. Bradford St., the practice is dedicated to delivering comprehensive health services in a professional and patient-focused environment. With a commitment to improving respiratory health, the organization values compassionate care and service excellence. KENT PULMONARY ASSOCIATES is proud to serve as a trusted healthcare resource in its region.
Role Description
This is a full-time, on-site role for a Front Desk Receptionist at KENT PULMONARY ASSOCIATES, located in Dover, DE. The Front Desk Receptionist will handle daily administrative tasks such as greeting patients, scheduling appointments, managing telephone inquiries, maintaining patient records, and assisting with check-in and check-out procedures. This role requires a strong emphasis on delivering excellent customer service and ensuring a smooth and organized front desk operation to support the overall patient experience.
Qualifications
- Strong Phone Etiquette and Receptionist Duties, including promptly answering calls, directing inquiries, and managing appointment scheduling
- Proficiency in Clerical Skills such as filing, data entry, and maintaining organized records
- Excellent Communication and Customer Service skills to assist patients effectively and ensure a positive experience
- Ability to multitask, stay organized, and adapt to a fast-paced environment
- Familiarity with healthcare-related software and systems is a plus
- High school diploma or equivalent; additional training in Medical office or related fields is advantageous