What are the responsibilities and job description for the Customer Service Representative position at Kent Express Employment Professionals?
Customer Service RepresentativeFederal Way, WA 98001
$20–$22/hour | Full-time | Monday–Friday, 7:30am–4:00pm
Provide administrative and sales support to the internal sales team through communication, order entry, and coordination with customers and vendors.
Key Responsibilities
$20–$22/hour | Full-time | Monday–Friday, 7:30am–4:00pm
Provide administrative and sales support to the internal sales team through communication, order entry, and coordination with customers and vendors.
Key Responsibilities
- Communicate with customers and vendors via phone and email.
- Obtain and enter manufacturer pricing and vendor quotes.
- Enter and validate sales orders against purchase orders.
- Run and manage open order reports and follow up on pending POs.
- Provide general office support (answer phones, route faxes, assist sales team).
- Collaborate cross-departmentally to resolve issues and ensure order accuracy.
- 100% on-site, in a busy office setting.
- Involves regular computer work, phone communication, and teamwork.
- Requires adaptability to high-paced, deadline-driven tasks.
- High school diploma (college preferred).
- Strong accuracy and organization skills.
- Proficient in Microsoft Excel, Word, and Outlook.
- Able to type 30 WPM and communicate clearly in writing and verbally.
- Highly organized and able to multitask within a team setting.
- Motivated to continue developing professionally.
Salary : $20 - $22