Service Coordinator

Position Summary: 

Provide support to young parents, and families in the community. 

Essential Functions:

• Meets with new Center participants to familiarize them with the center and the services available and complete all required paperwork
• Ensures that new families feel welcomed and are integrated into the Center's programs and activities. 
• Provides assistance and supportive counseling to families as needed.
• Conduct aggressive outreach and recruitment activities.
• Ensure that all participant files are complete and accurate at all times.
• Ensure the confidentiality of all records and appropriate communications about and with participants. 
• Conducts regular case meetings with all appropriate staff to assess progress on participant goals and services.
• Maintains contact with key individuals in community agencies to facilitate referrals; makes referrals as necessary and follows up on all referrals. 
• Provides recruitment and retention services, including home visits to families. 
• Provides informal and formal parenting education to families addressing specific developmental needs of their children.
• Facilitates groups to optimize participant's self-esteem and potential. 
• Works with Center staff to ensure that Center services are meeting participant needs. 
• Serves as a member of the Center management team and as such, provides leadership to Center staff as requested by the Director. 
• Attends trainings and meetings as required by sponsoring agency. 

Supervision: The position reports to the Director. The position does not supervise department staff. 

Required Knowledge, Skills, and Abilities:

• Understand and be committed to the overall philosophy of Family Support. 
• Maintain respect for confidentiality of information divulged by or on behalf of participants. 
• Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds. 
• Be willing and able to do aggressive outreach and recruitment. 
• Model appropriate interaction with young children and parents.
• Have the ability to work independently and as a team member and leader.
• Have effective written and verbal communication skills.
• Have excellent planning and organizational skills.
• Have excellent service coordination skills. 
• have the ability to establish and implement goals.
• Have the ability to establish priorities. 
• Be able to complete assessments and appropriate referrals. 
• Have problem-solving skills. 
• Have the ability to provide individual, family, and group counseling.
• Know community resources and how to access them effectively. 
• Be able to advocate effectively for families. 
• Have the ability and willingness to make home visits.

Education and Experience:

1. Master's degree in Human Services, Human Development, or Social Work with two years experience providing direct services to families preferred. 
2. A bachelor's degree in the same field is acceptable
3. Must have experience providing direct services to individuals and experience facilitating groups. Familiarity with issues of young parents, infants and toddlers, issues of poverty, and linking with community resources desirable. 
4. Valid Maryland Driver's License.

Physical and Environmental Conditions:

Work is conducted in a normal office setting which provides comfortable lighting, temperature, and air conditions. Occasional light lifting, such as three or four reams of paper, four or five books, or other materials (up to 35 pounds) may be required. 

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices or meeting rooms, e.g. use of safe workplace practices with office equipment, and/or avoidance of trips and falls, and observance of fire regulations. 

Benefits:

• Annual, Personal & Sick Leave
• Paid Holidays
• MD State Retirement & Pension
• Long-term Disability Insurance
• Health, Dental & Vision Insurance (Cobra rate) 

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. 

This and all County positions are subject to transfer, based on need.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Kent County Government provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary : $31 - $49