What are the responsibilities and job description for the Yacht Travel Consultant (Broker experience preferred) position at Kensington Tours?
Job Description
As a Yacht Specialist, you are responsible for the planning, selling and implementation of luxury yacht charters and private-guided high-touch experiences for our customers.
From the initial conversations to providing expert advice, and yacht knowledge, from sourcing suitable yachts, collecting quotes to sending confirmations and drafting contracts, you will work closely with high-end customers and service providers to create the ultimate ultra-luxe travel package for each of your clients. You will need to craft your approach creatively and you will negotiate, handle objections, and identify additional business opportunities. It’s your goal to ensure all clients return home having had a trip which exceeds their expectation.
Who You Are
- A Passionate Traveller & Yacht Expert - A mountain climber, a deep diver, an explorer, a curious nomad or perhaps a globetrotter who has lived, worked or travelled extensively in your specialized region. Ideally, you have worked in the luxury yacht industry as a broker
- A Fabulous Storyteller - You share your destination and yacht expertise passionately and can create a story that ignites excitement through a warm phone presence and professional email communications.
- A High Performer - A trusted advisor, an account manager, an entrepreneur. You know how to follow a lead, entice a client, close a sale, and guarantee satisfaction.
- A Devoted Team Player - Your team matters to you. You enjoy partnering with and supporting each other during work hours, and the conversations will likely continue when the computer is off.
- A Curious Learner - You are excited to keep updated with new product development and thrive on continuing to build intimate knowledge of your region.
Qualifications
- Minimum 3 years sales experience in the luxury market
- Ideal candidates have previously worked on in the yacht industry as a yacht broker, central agent, or yacht service provider.
- Must possess experience in building FIT packages servicing high-touch clientele
- Experience in the yacht industry including yacht destination knowledge, yacht terminology, contracting or servicing yachts
- Well-versed in consultative sales approach
- Proven record of meeting and exceeding monthly sales targets
- Expert in client relationship building specifically with high-touch clients
- Ability to resolve problems independently in a timely manner
- Appreciate and exemplify teamwork
Cultural Fit
- Able to thrive in an entrepreneurial environment.
- Team-oriented
- Thrives in a KPI-driven environment
- Highly functional in a fast-paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.
- Ability to build trust and work through conflict both upwards and downward.