Kennywood - Group Sales Administrative Assistant

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Group Sales Assistant is responsible for assisting the Group Sales Director and/or other sales hosts with administrative work, including lead generation, organization, outreach, and communication; coordinating with clients and in-park teams on detailed activity reports; supporting weekly ticketing and revenue reporting, and collaborating with group sales managers on accounts from activation to reconciliation.

The ideal candidate for this role will possess strong attention to detail, verbal and written communication abilities, technical competencies, and discretion.

We Are Currently Looking For a

Kennywood - Group Sales Administrative Assistant

Roles & Responsibilities

Roles & Responsibilities:

• Assist the Group Sales Director and/or other sales hosts with administrative work
• Perform general office management functions and general upkeep of the sales office
• Perform various sales duties including prospecting new leads and developing group sales campaigns using e-mail, direct mail and cold calling
• Support with weekly ticketing and revenue reporting
• Work alongside sales team to coordinate and execute integrated sales campaigns
• Establish and cultivate internal relationships with park operations and leadership to ensure the relevance and success of group sales and events execution
• Coordinate with clients and in-park teams on detailed activity reports
• Maintain composure and a high degree of professionalism when handling and/or responding to negative feedback
• Accurately process all sales orders, including billing, accounts receivables, and ticketing aspects
• Respond to and resolve customer inquiries via phone, email and CRM platforms
• All other duties as assigned by leadership
  
  

Education And Experience

• High School diploma, GED, or equivalent; Equivalent work experience will also be considered
• 1 years of previous administrative work experience recommended but not required
• Previous Salesforce CRM, amusement park, theme park, or waterpark experience a plus but not required
  
  

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements: 

• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from work for your scheduled shift
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to meet time-sensitive deadlines with accuracy and urgency
• Ability to do basic arithmetic and understand basic spreadsheets
• Ability to accurately account for tickets, coupons, and other controlled materials
• Ability to comply with all policies and procedures related to the operation of cash/POS handling equipment
• Ability to maintain confidentiality and protect sensitive revenue data
• Ability to use office technology and equipment, such as PC, software, and copier
• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to follow direction, multi-task, and work as part of a team as well as independently
  
  

Physical Requirements

• Ability to remain seated for extended periods of time, while using a computer
• Ability to stand or walk for long periods of time throughout the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
  
  

Working Conditions

• This role will be primarily based in an office setting, with frequent interaction with other indoor or outdoor park locations
• Some exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
  
  

Team Member Benefits

Working at Kennywood is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Kennywood employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Perks & Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Kennywood and other parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season
  
  

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Kennywood. Apply today!

Do not miss the chance to spark your career now!