Adventureland Park - Park Services Manager

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Park Services Manager ensures the proper execution of the Park Services program to ensure a clean, green, and visually appealing environment for all guests who visit Adventureland Park. This position is responsible for overseeing continuous cleaning services throughout the park, while also providing leadership and guidance to all members of the Park Services team. The ideal candidate will be focused on maintaining the highest standards of cleanliness and appearance, to ensure that the overall park presentation is satisfactory for all visitors.

We Are Currently Looking For a

Adventureland Park - Park Services Manager

Roles & Responsibilities

• Manage all aspects of the Park Services team, along with any other assigned business units
• Lead by example, attitude, and as a representation of [Park]’s core values
• Act as an approachable mentor and coach to all assigned team members
• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets
• Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all Park Services positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with Iowa law
• Assist with team scheduling and timekeeping activities
  
  

Departmental Duties

• Ensure that the daily cleaning/nightly cleaning protocols are being completed according to Park standards
• Proactively monitor park facility appearance and issue work assignments as needed to correct deficiencies and improve park presentation.
• Audit restrooms, eating areas, and overall park cleanliness
• Perform whatever duties are necessary to ensure park cleanliness
• Proactively monitor the Park for safety hazards (e.g. wet floors, tripping hazards, etc.)
• Maintain records of all work completed and safety inspections
• Coordinate vendor services including trash removal and janitorial supplies.
• Address any escalated guest concerns and criticisms with a high degree of professionalism and propose solutions to deescalate the situation.
• Ensure compliance with all OSHA, DEP, ADA, and other applicable standards and regulations.
• Monitor inspection forms for proper documentation of restroom and park cleaning.
• Continuously monitors parks for safety hazards (e.g. wet floors, tripping hazards, etc.)
• Courteously resolve guest questions and concerns, and assist with lost children
• All other duties and special projects assigned by leadership
  
  

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Education And Experience

• High School diploma, GED, or equivalent; Equivalent work experience will also be considered
• College degree preferred; Equivalent work experience will be considered
• 3 years’ experience in park operations or experience in building and facility maintenance required.
• 2 year of previous supervisory experience required.
• Requirements:
• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
• Must possess a valid driver’s license and a good driving record
• Ability to safely and efficiently operate motorized vehicles and equipment
• Must display a positive attitude, strong attention to detail, and convey a professional presence in compliance with all park guidelines
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must be proficient with Microsoft Software, including Outlook and Excel
  

Physical Requirements

• Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time
• Ability to remain on feet for majority of the workday
• Ability to remain sedentary for extended periods of time, while using a computer
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Ability to see details of objects that are more than a few feet away
  
  

Working Conditions

• Frequent exposure to all outdoor and indoor areas of the park
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to constant repetitive motion, high noise levels, flashing lights, highly populated areas, and exposure to various cleaning chemicals
• Subject to frequent interruptions and requests that may require reprioritization of activities
  
  

Why Herschend Entertainment?

We truly believe that where you work matters and, as a theme park company, we like to think we know a thing or two about what makes people happy.

Team Member Benefits

Park Perks and Benefits:

• Competitive compensation
• Management Incentive Plan
• Comprehensive health and wellness package
• 401k Savings and Investment plan
• Free admission to Palace Parks in the continental US
• Generous vacation and sick time
  
  

When you join Palace Entertainment, you do more than simply advance your career. You become part of the Palace family, a group of talented people who drive innovation, embrace change, and deliver results.

Do not miss the chance to spark your career now!