What are the responsibilities and job description for the Service Advisor position at Kenny Kent Chevrolet?
Job Overview:
We are seeking a skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive service department. If you have a passion for the automotive industry and enjoy working with people, we want to hear from you!
Duties:
- Greet customers and assist them with their service needs
- Consult with customers to determine their vehicle repair and maintenance requirements
- Utilize inbound/outbound phone calls to communicate with customers and third party vendors
- Provide accurate estimates for automotive repairs and services
- Schedule appointments and manage the service department's workflow -
-Communicate with technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicles and any additional repairs needed
- Process payments and handle customer inquiries or concerns
- Maintain accurate records of customer interactions and service history
Requirements:
- Previous experience in a dealership or automotive service environment is preferred
- Knowledge of diesel engine repair, automotive repair, oil changes, tire services, and other common automotive maintenance procedures
- Strong customer service skills with the ability to build rapport and provide excellent customer care
- Excellent communication skills, both verbal and written
- Detail-oriented with strong organizational skills
- Ability to multitask and prioritize work in a fast-paced environment - Proficient in using computer systems for invoicing, estimating, and record keeping We offer competitive pay based on experience. This is a full-time position with opportunities for career growth within our organization. Note: All positions must be paid, including internship positions.
Job Type: Full-time
Pay: $55,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $55,000 - $95,000