What are the responsibilities and job description for the Customer Growth Representative position at KENNICOTT BROS CO?
Position Overview
Direct Bloom is the customer-facing digital ordering brand of Kennicott. The Customer Growth Representative is responsible for acquiring new B2B customers and growing a portfolio by driving adoption of self-serve online ordering. Success requires fast trust-building, polished virtual presentations, and strong follow-through from onboarding through repeat purchasing.
This is a virtual-first sales role with high-touch onboarding, followed by weekly touchpoints to drive adoption, retention, and growth.
Key Responsibilities
- Prospect, qualify, and win new B2B customers through outbound calls, email, and virtual meetings
- Lead professional virtual presentations and live website demonstrations
- Convert prospects into purchasing customers and drive early repeat ordering
- Deliver high-touch onboarding to ensure customers can self-serve successfully online
- Maintain weekly customer touchpoints to reinforce ordering habits and grow spend
- Own and grow a book of business through consistent follow-up and relationship management
- Coordinate with internal teams to resolve issues quickly and protect customer trust
- Track activity, onboarding status, and customer performance using Excel and sales tools (CRM experience preferred)
Knowledge, Skills, and Abilities
- Proven B2B sales and prospecting skills with strong closing discipline
- Polished virtual presence and the ability to build rapport quickly
- Comfortable leading live website demos and training customers on self-serve ordering
- Strong organization, ownership, and follow-through
- Customer-first problem solving and calm execution when issues arise
- Intermediate MS Excel skills required
- CRM tracking experience preferred
Experience and Education
- 4 years of B2B sales or business development experience required preferably in the floral industry
- Proven track record of new customer acquisition and sustained growth within a book of business
- Experience in wholesale, perishable goods, logistics, or distribution is a plus
- Bachelor’s degree preferred or equivalent experience
Compensation
Up to $65k
Bonus eligible
This role is in office at our Alsip location.
Salary : $55,000 - $65,000