What are the responsibilities and job description for the Front Desk Receptionist/Insurance Coordinator position at Kenneth D. Thomas, DDS?
Job Overview
Are you the missing piece? Every great team has a piece that brings everything together- and we are looking for ours. Our private, family focused dental office is seeking a highly organized and detail-oriented Front Desk Receptionist/Insurance Coordinator to join our dental team. This role is vital in providing exceptional patient service, managing dental records, and coordinating insurance processes. The ideal candidate will possess strong administrative skills and have medical or dental office experience.
Duties
- Greet patients warmly and professionally upon arrival, ensuring a positive first impression
- Schedule appointments using Softdent practice management program
- Verify insurance coverage and perform insurance eligibility and benefits verification
- Collect patient information and update dental records accurately within the Softdent practice management program.
- Manage patient check-in/check-out processes, including intake procedures and phone etiquette
- Handle dental billing and collections, ensuring timely submission of claims and follow-up on unpaid accounts
- Answer incoming phone calls
- Assist with filing, documentation review, and maintaining organized dental records
Experience
- Prior experience in a dental or medical office setting is preferred
- Strong computer skills
- Excellent customer service skills
- Experience with dental terminology or dental office management is a plus but not mandatory
Our dental practice has been serving the Pontiac/Waterford/Clarkston area for over 60 years. We are a small, non-corporate, family focused practice that strives to provide exceptional, comprehensive dental care to our patients in a friendly, caring and compassionate environment. We offer competitive pay and benefits.
If you are disappointed with corporate dentistry, are considering a change of office or are seeking flexible hours to meet family needs, and you enjoy organization and keeping details aligned, take pride in being the first friendly face our patients see and thrive as part of a supportive, team-oriented environment, you may be the missing piece we've been searching for.
We'd love to meet you.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
Salary : $18 - $25