Splash Pad Attendant

General Nature of Work

Under the general supervision of the Lead Splash Pad Attendant and the Recreation Division Manager, provide excellent customer service to all guests while ensuring a safe, clean, and welcoming environment through active supervision of patrons and routine maintenance of the facility.

This position requires availability from May through August/September, including days, evenings, weekends, and holidays (mandatory).

Job Responsibilities

· Greet and monitor guests as they enter and exit the splash pad facility.

· Supervise patrons during splash pad use and enforce all safety rules and facility guidelines.

· Collect admission fees.

· Provide excellent customer service by assisting patrons with questions, concerns, and general information.

· Respond appropriately to incidents and accidents and notify supervisors as needed.

· Maintain cleanliness of the splash pad area by monitoring for trash and debris and performing routine cleanup.

· Regularly test and document water chemical levels in accordance with established procedures.

· Enforce all facility policies and operational procedures consistently and professionally.

· Work cooperatively with other splash pad attendants and assist with assigned tasks as needed.

· Support coworkers and patrons in identifying and resolving customer service issues.

· Perform other duties as assigned.

Knowledge, Skills and Abilities

· Ability to provide courteous, professional, and effective customer service to all patrons.

· Ability to communicate clearly and professionally with guests, coworkers, and supervisory staff.

· Ability to monitor patrons entering, exiting, and using the splash pad to ensure safety and compliance with facility rules.

· Ability to consistently enforce safety rules, policies, and operational guidelines.

· Ability to respond appropriately to patron questions, concerns, incidents, and accidents.

· Ability to assist the Recreation Division Manager and Lead Attendant with assigned tasks and daily operations.

· Ability to maintain cleanliness of the facility, including monitoring for trash and debris and performing routine cleaning of decks, floors, restrooms, and surrounding areas.

· Ability to work cooperatively with coworkers and assist in resolving customer service-related issues.

· Ability to follow and enforce all established facility policies and procedures.

· Ability to perform other duties as assigned.

· Ability to work a flexible schedule, including weekdays, weekends, and holidays from May 25 through September 7 (Memorial Day through Labor Day).

· Ability to attend mandatory Splash Pad orientation and training on Saturday, May 16, from 8:00 a.m. to 1:00 p.m.

Requirements

Minimum Qualifications

· Must be at least 15 years of age.

· Previous customer service experience preferred.

· Ability to work independently and as part of a team.

· Must possess current CPR, First Aid, and AED certification, or be willing and able to obtain certification prior to or during employment.

ADA Requirements: Applicants must be able to perform the essential functions of this position, with or without reasonable accommodation.

Physical Requirements: This position requires the ability to perform light physical work, including standing and walking for extended periods and lifting, carrying, pushing, and/or pulling objects weighing up to approximately 5–10 pounds.

Work Environment: Essential job functions are performed primarily outdoors and involve regular exposure to varying weather conditions and outdoor elements