Collector

A major call center in Hunt Valley has immediate career opportunities for customer service professionals to ensure their third-party collections efforts. The Collector will be responsible for contacting debtors to secure payment on accounts. This position is full-time, Monday through Friday, with possible overtime available. The position starts onsite in Hunt Valley but will transition to remote work after a training.RESPONSIBILITIES:Reviews unpaid accounts to determine status and appropriate action required from work lists generated from practice management system. Contacts payers, via website, phone and/or correspondence, regarding reimbursement for unpaid accounts over 120 days or as assigned.Researches and follows-up on denials and requests for additional information utilizing the denial management reports and correspondence.Works with other billing operations staff to enhance the collection process to ensure timely reimbursement on accounts.Uses resolution codes for any activity in the Practice Management Software.Contacts patients as needed to collect appropriate information or to collect patient balances. Maintains tracking tool(s) to ensure timely response to inquiries.Identifies and verifies adjustments that need to be made to accounts. Completes approved adjustments and documents notes and denial codes for all transactions.Works with management to identify payor trends and non-payment issues.Performs responsibilities to ensure that all predetermined quotas for number of accounts worked is achieved and maintained on an on-going basis.Prepares reports regarding account status issues and other requested data.Recommends accounts for collection agency and/or write off.Adheres to FDCPA, HIPAA, and all other applicable laws, policies and procedures.Maintains positive working relationships with internal and external customers by providing superior customer service.Responsible for assisting the collections team with data entry, other duties and other types of projects to assist in the overall collections on accounts.REQUIREMENTS:Bilingual (Spanish) is a plus.High school diploma or GED equivalent required. Experience in collections and/or the healthcare industry is preferred. Knowledge of the FDCPA is a plus. Work generally requires medical collecting and standard office practices and procedures experience as generally acquired with one or more years of billing/collection experience, preferably within a health care or insurance environment. College level education can be substituted on a year by year basis for experience.Previous experience working with practice management software is preferred.SKILLS AND ABILITIES:Knowledge of healthcare carriers and payor requirements is preferred.Working knowledge of computers and demonstrated proficiency in using email systems, Internet and Microsoft Office software applications with emphasis on Microsoft Word and Excel is required. Work requires demonstrated ability to effectively communicate (oral and written) with patients, clients and staff.Work requires good interpersonal skills to deal effectively and courteously with businessrelated associates and staff members.Work requires incumbent to be self-motivated, organized and detailed-oriented, and to work well as a team player.#zr

Salary : $16 - $17