What are the responsibilities and job description for the Travel Experience Coordinator - Deliver Exceptional Customer Service! position at Kennedy-Fs?
Based in Kansas City, Missouri, this role is ideal for a candidate who is passionate about travel and delivering exceptional service. As a Travel Experience Coordinator, you will guide travelers in planning their journeys, respond to inquiries, and ensure that each experience is seamless and memorable. The role combines a passion for travel with strong communication and customer service skills and involves working closely with clients to understand their travel goals and create tailored experiences.
Key responsibilities:
- Consult with clients to identify travel preferences, objectives, and constraints.
- Develop and recommend travel itineraries, experiences, and logistical solutions.
- Provide clear, timely responses to client questions via phone, email, and digital platforms.
- Coordinate bookings, confirmations, and necessary travel documentation or support.
- Ensure high standards of service delivery and a consistent, positive client experience.
- Collaborate with team members to share destination knowledge and improve service offerings.
Qualifications:
- Genuine passion for travel and exploration.
- Strong customer service and interpersonal skills.
- Excellent written and verbal communication skills.
- Detail-oriented and well organized.
- Friendly, approachable, and energetic demeanor.
- Comfortable using digital tools and online platforms for planning and communication.
- Able to work independently and as part of a collaborative team.
Benefits:
- Flexible schedule with the ability to work remotely or within the Kansas City metropolitan area.
- Opportunities to build relationships with travel enthusiasts across the United States.
- Access to insider travel resources and destination knowledge.
- Professional development in customer service, travel planning, and coordination.
- Supportive team environment that encourages creativity and innovation.
- Opportunity to contribute to a growing organization that values exploration, learning, and adventure.
Salary : $25,000 - $55,000