Retail Market Manager

Kennebunk Savings operates on the shared belief that Helping One Another Is the Right Thing To Do. Our Core Values– Trust, Integrity, Proactive and Empathy provide the guide posts for how we support that belief. They guide our day to day actions – from the way we build relationships, to how we make decisions and problem solve, to how we interact with one another. Our Core Values form the foundation of our culture. Embodying them forms the basis of what makes for a successful employee at Kennebunk Savings.

Scope of Work:

The incumbent is responsible for managing a group of banking offices, within a designated market area, which includes oversight of operations, consumer lending, product sales, customer service, safety, and security in accordance with the bank’s objectives.   They will also be responsible for attaining bank and branch goals through active participation in sales management, business and community development programs.  In addition, they will provide leadership to their teams, by coaching, developing and motivating staff at all levels.  

Essential Functions (3):

• Provides Leadership to Teams within their Designated Market Area
  • Manages and develops team’s skillset in sales and service activities through observation of customer interactions on a daily basis.
  • Identifies ways to improve the customer experience while actively sharing best practices, insights, and problem solving methods with the entire team.
  • Provides ongoing regular coaching sessions and feedback to encourage staff development. 
  • Trains the team to support the current branch objectives by providing foundational knowledge and ongoing communication.
  • Inspires exceptional performance in each staff member’s individual and collective role in attaining bank objectives.   
•  Business and Community Development
  • Manages and participates in business development activities by establishing relationships with business owners and Centers of Influence in the community in order to meet individual and branch call, growth and retention objectives. 
  • Actively participates in community organizations and activities in a leadership capacity.
  • Collaborates and partners with the Retail Experience Manager and other business lines to achieve bank production objectives through joint business calling and referrals.
• Customer Experience 
  • Develops, maintains, and participates in ensuring a positive customer experience by overseeing the physical and professional appearance of the branch work environment, sales and service standards, customer communications, wait times, and service recovery.
  • Actively and consistently supports all efforts to simplify and enhance the customer experience.
  • Manages escalated/complex customer issues and ensures they are addressed and resolved in a timely manner. 

Other Duties & Responsibilities:

• Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer
• Understands, supports and adheres to organizational policies and procedures
• Consistently emphasizes the importance of teamwork in the department and company at large
• Responsible for keeping abreast of company news and information
• Responsible for completing required training and policy review
• May serve on various committees
• Willingness to take on additional tasks and duties

Desired Certifications & Licenses:

• Not Applicable

Desired Knowledge, Skills & Abilities:

• Displays high level of regard for trust and confidentiality
• Proficient in Microsoft Office Products
• Displays strong written and verbal communication skills
• Displays strong organization skills and the ability to multi-task to meet established deadlines
• Demonstrates a high level of accuracy and attention to detail
• Effectively uses analytical skills to solve technical, as well as, non-technical problems
• Prior knowledge of banking regulations is preferred
• Ability to adapt to change

Desired Job Experience:

• 6 years of related experience in people management and/or financial services with demonstrated business development, customer service and sales skills
• Experience in a professional, service focused and fast-paced environment

Desired Education:

• High school or General Education Diploma

Working Conditions & Minimum Physical Requirements:

• Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards 
• Dexterity of hands and fingers to operate a computer and other office equipment
• Lifting and moving of moderately heavy objects on occasion

Last Updated 12/31/2024