282 - Residential Lending Officer

Kennebunk Savings operates on the shared belief that Helping One Another Is the Right Thing To Do. Our Core Values– Trust, Integrity, Proactive and Empathy provide the guide posts for how we support that belief. They guide our day to day actions – from the way we build relationships, to how we make decisions and problem solve, to how we interact with one another. Our Core Values form the foundation of our culture. Embodying them forms the basis of what makes for a successful employee at Kennebunk Savings.

Scope of Work:
Under the general guidance of the Residential & Consumer Lending Manager and in accordance with established policies and procedures, the incumbent promotes the financial institution and ensures a seamless and positive experience for its customers through the entirety of the mortgage loan process. They will be a relationship builder with a strong commitment to customer service and a passion for contributing to a collaborative, positive and supportive team culture.

Essential Functions (3):

• Residential Lending Customer Experience (CX)
• Provides exceptional customer service throughout every interaction with prospective and existing customers by responding promptly to inquiries and providing clear, accurate, transparent and timely communications.
• Develops and maintains strong relationships with customers beyond the loan closing
• Guides the customer through the application process, including gathering necessary documentation, explaining loan options, and ensuring compliance with associated policies and regulatory guidelines
• Collaborates with underwriters, processors, and other team members to ensure a smooth and efficient loan process
• A commitment to continuous learning by staying informed of local and industry trends, regulations, and best practices to ensure the customer is provided with the most accurate and up to date information
• Manages a pipeline of loan applications ensuring timely processing and communication with all stakeholders by proactively following up on incomplete applications, missing documentation, or other necessary customer communications
• Lending and Referral Production
• Achieves residential loan origination goals based on internal goals and external market trends
• Achieves established referral goals for Kennebunk Savings Insurance, Retail and Commercial Lending
• Community Involvement:
• Develops and regularly connects with critical centers of influence in the market including real estate related professionals (brokers, builders, financial planners, attorneys, etc.), customers and prospects.
• Participates in various broker related events/caravans and activities such as those sponsored by Association of Realtors, Chamber, Business After Hours, etc.

Other Duties & Responsibilities:

• Will involve some night and weekend hours
• Works collaboratively with the RLO Team to ensure the entire KSB market is served effectively
• Maintains a close working relationship with loan processors and underwriters
• Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer, while delivering exceptional customer experience
• Be a product expert for all KSB offered products to ensure delivery of appropriate client solutions
• Understands, supports and adheres to applicable organizational policies/procedures and state/federal regulations
• Consistently emphasizes the importance of teamwork in the department and company at large
• Responsible for keeping abreast of company news and information
• Responsible for completing required training and policy review and complying with all appropriate regulations.
• May serve on various committees
• Willingness to take on additional tasks and duties

Certifications & Licenses Required:

• All incumbents are required to successfully register with the Nationwide Mortgage Licensing System and Registry, obtain a unique identifier and maintain this registration

Desired Knowledge, Skills & Abilities:

• Knowledge of MSHA, VA, FHA, Rural Development and secondary market (FHLMC) requirements including qualification guidelines and minimum property standards
• Displays high level of regard for trust and confidentiality
• Proficient in Microsoft Office Products and Encompass or other Mortgage Loan Operating Systems.
• Displays strong written and verbal communication skills
• Displays strong organization skills and the ability to multi-task to meet established deadlines
• Demonstrates a high level of accuracy and attention to detail
• Effectively uses analytical skills to solve technical, as well as, non-technical problems
• Prior knowledge of regulations within the financial services industry is preferred
• Ability to adapt to change

Desired Job Experience:

• 3 years of sales experience in residential lending origination environment
• Experience in a professional, service focused and fast-paced environment

Desired Education:

• High school or General Education Diploma
• Bachelor’s Degree

Working Conditions & Minimum Physical Requirements:

• Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards
• Dexterity of hands and fingers to operate a computer and other office equipment
• Lifting and moving of moderately heavy objects on occasion

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

Revised 07/08/2024