Registration Representative

Kennebec Pharmacy and Home Care is your local home infusion pharmacy and home medical equipment provider dedicated to making better living possible. We offer an array of services that extend far beyond those of a traditional home medical equipment company and have been serving residents throughout the state of Maine for the past 30 years. 

You can look to us for: CPAP/BIPAP, respiratory therapy, durable medical equipment and supplies, and home infusion therapy.

Better living made possible starts with people like you!

POSITION SUMMARY:

We are seeking a detail-oriented and customer-focused Registration Representative to join our healthcare team. The Registration Representative will perform financial clearance, registration, and clerical duties associated with direct and scheduled patient referrals. As a Registration Representative, you will interact with patients and their families, clinical teams, scheduling, and referral sources, and ensure information is readily available to clinical staff. 

ESSENTIAL FUNCTIONS:

• Coordinates with intake to ensure all documentation is accurate and complete.
• Performs financial clearance, registration, and clerical duties associated with set-ups.
• Meets (in person or virtually) with patient or patient's caregiver to exchange necessary information and documentation. Provides an explanation of the process and addresses concerns and questions
• Communicates with intake, clinical staff, and other appropriate personnel to exchange necessary information.
• Verifies insurance benefits and obtains precertification/authorization and ensures verification of medical necessity as necessary. Determines and accepts required payments, including co-pays, deductibles, and coinsurance, or refers to financial counselors for follow-up.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Track follow-up dates and maintain accountability to ensure all requirements are completed prior to appointments.
• Able to problem-solve and escalate items as necessary.
• Schedule patients for upcoming set-ups and mask refits as needed.

OTHER RESPONSIBILITIES:

• Provide excellent customer service while taking inbound calls and assisting with requests. 
• Following all policies and procedures as outlined by the company, governmental.
   regulations, and HIPAA standards.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• High School Diploma/GED equivalent.
• Good communication skills, both oral and written, Strong customer service orientation.
• Relevant customer service experience
• 1 year of patient registration, scheduling, or other clerical/customer service experience in a medical office setting preferred.
• Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
• Strong problem-solving skills.
• MS Office skills

Why Join Our Team?
 We offer a competitive and well-rounded benefits package designed to support your health, financial future, and work-life balance:

• Multiple health insurance plan options to fit your needs 
• Dental and vision coverage for you and your family 
• Generous accrued paid time off (PTO) to recharge 
• Paid holidays to spend time with those who matter most 
• Short-term and long-term disability for added peace of mind 
• 401(k) with company match to help you plan for the future 
• Sam’s Club membership for added everyday savings

If you’re ready to make a meaningful impact and join a team that is dedicated to making better living possible, we’d love to hear from you!!

Kennebec Pharmacy & Home Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.