Clinical Coordination Support Specialist

Clinical Coordination Support Specialist

Kennebec Pharmacy and Home Care is your local pharmacy and home medical equipment provider dedicated to making better living possible. We offer an array of services that extend far beyond those of a traditional retail pharmacy and have been serving residents throughout the state of Maine for over 20 years.

You can look to us for: prescriptions, specialty medications, durable medical equipment, home infusion therapy, respiratory therapy and more. 

At Kennebec Pharmacy & Home Care, we are dedicated to addressing the pharmaceutical, durable medical equipment, and respiratory needs of those we serve with unparalleled care and compassion. Our mission is to provide the highest level of service and support, making better living possible for our clients every day.

We are currently seeking to hire a Clinical Coordination Support Specialist to work with our team.  

The Clinical Coordination Support Specialist will play a vital role in ensuring the smooth daily operations of the Respiratory Therapy Department. This position provides essential administrative and clerical support, helping to maintain efficient workflows, accurate patient records, and strong communication across clinical and non-clinical teams. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced healthcare environment. 

 Summary of Essential Functions:

• Provide professional support to patients, staff, and providers while coordinating a wide range of respiratory care services, including oxygen therapy, PAP management, VirtuOx processing, tracheostomy supplies, and airway-clearance equipment. 
• Handle incoming calls, emails, and messages, ensuring timely and appropriate routing.
• Maintain accurate records, ensure regulatory and HIPAA compliance. 
• Assist with scheduling and communications 
• Provide support to the billing and insurance processes, and 
• collaborate with respiratory therapists and interdisciplinary teams to facilitate high-quality patient care and smooth care transitions.

Education & Experience

• High school diploma or equivalent required; associate degree or administrative certification preferred.
• 1–2 years of administrative experience, preferably in a healthcare environment.
• Familiarity with medical terminology, particularly related to respiratory care, is a plus.
• Knowledge of home care policies, procedures, and processes.
• Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
• Excellent organizational, communication, and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced setting.
• Strong attention to detail and commitment to confidentiality.
• Exceptional interpersonal communication abilities.

Physical & Environmental Requirements

• Office setting with limited clinical exposure.
• Occasional lifting of files or supplies (up to 25 lbs).
• Frequent interaction with patients, staff, and medical professionals.
• Occasional travel between locations may be required.

Benefits

• Health Insurance
• Dental and Vision Insurance
• Earned PTO
• Long and Short-Term Disability
• Life/AD&D
• 401K with company match
• Sam’s Club Membership

If you’re ready to make a meaningful impact and join a team that is dedicated to making better living possible, we’d love to hear from you!!

Kennebec Pharmacy & Home Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary : $19 - $22