What are the responsibilities and job description for the Customer Service Manager position at Kenl-Inn?
Kenl Inn - Customer Relations Manager
The Customer Service Manager manages all Customer Relations staff, fulfilling management responsibilities aligned with KENL INN policies and applicable laws. Work includes coordinating front office activities, schedules, retail inventory, training, coaching / counseling, and work to resolve complaints and issues as needed. This role assigns duties to staff on the team and observes performance to ensure adherence to KENL INN policies and established operating procedures, and quality and safety standards. This work requires a friendly demeanor, cheerful outlook, and ability to work with the public consistently.
Full-Time Position
40 hours/week
5-day week
Ability to work until 7:30 PM if needed and weekends
Flexible days off
Overtime may be required during peak season
KENL INN Benefits
Health Insurance
Life Insurance
401K
Vision and Dental Insurance
Paid time Off.
Tips
Discounted Services
TRAINING AND EXPERIENCE
Bachelor’s or associate degree preferred or two-year related experience and / or training, or equivalent combination of education and experience. Two years of pet care or pet handling experience is desirable, yet not mandatory.
REQUIRED KNOWLEDGE, SKILLS, ABILITIES
Ability to communicate effectively and professionally both orally and in writing with team and clients.
Computer skills are mandatory and experience in QuickBooks and or finance
Ability to establish and maintain a good working relationship with vendors and ancillary personnel companies.
Ability to effectively perform and lead a team of (8) with office management.
Ability to observe safety and security procedures.
Skilled at working with a diverse group of customers and co-workers.
Ability to promote teamwork and maintain positive working relationships with all employees and departments.
Strong supervisory skills
Salary : $20 - $23