What are the responsibilities and job description for the Upsell Account Executive position at Kenect?
About Us
Kenect is a leading AI-powered texting and reputation management platform used by 10,000 dealerships and service businesses across North America. We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform.
What sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use. Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency.
We’re a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world and we’re just getting started.
About the Role
As an Upsell Account Executive for a SaaS company, you will drive revenue growth within an existing customer base by identifying expansion opportunities and promoting additional products, features, or higher-tier plans. You will build strong relationships with current clients, understand their evolving business needs, and deliver tailored solutions that maximize value and retention. You are consultative, data-driven, and skilled at navigating stakeholder conversations to uncover upsell opportunities. Your success will be measured by net revenue retention, expansion revenue, and customer satisfaction.
What You Will Be Doing
- Find and qualify upsell opportunities within an existing book of business through usage data, customer feedback, and account reviews
- Build and maintain strong relationships with key stakeholders to understand evolving needs and position additional solutions
- Lead product demos, pricing discussions, and negotiations for upgrades, add-ons, and expanded contracts
- Collaborate cross-functionally with Customer Success, Support, and Product teams to ensure a seamless customer experience
- Track pipeline activity, forecast expansion revenue, and consistently meet or exceed upsell quotas
Skills & Qualifications
- 3 years of experience in SaaS sales, account management, or customer-facing revenue roles, with a focus on upselling or expansion
- Proven track record of meeting or exceeding revenue targets, particularly within an existing customer base
- Strong consultative selling skills with the ability to uncover customer needs and align solutions to business outcomes
- Excellent communication, presentation, and negotiation skills, with experience engaging multiple stakeholders
- Data-driven mindset with proficiency in CRM tools (e.g., Salesforce) and the ability to leverage usage metrics to identify opportunities
- Highly organized, self-motivated, and able to manage multiple accounts and priorities in a fast-paced environment
Our Company Values We Hope You Showcase
- See it, Solve it, Get it Done
- Build, Adapt, Win
- Unwavering Customer Obsession
What Kenect Offers!
- Health, Dental, Vision, Life & Disability Insurance
- Your birthday is a paid day off
- Onsite gym
- Breakroom full of snacks and drinks
- Convenient location next to freeway entrance/exit
We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.
Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
Salary : $3 - $10,000