What are the responsibilities and job description for the Retail assistant store manager position at Kendra Scott?
Company Description Kendra Scott is a fashion-lifestyle brand built on big dreams, vibrant design, and a people-first culture. Founded in 2002 in Austin, Texas, the company is driven by three core values—Family, Fashion, and Philanthropy—which guide every aspect of the business. Team members join a community that values creativity, collaboration, and a supportive work environment. The brand is recognized for its innovative retail spaces across the country and its commitment to giving back through events, programs, and donations. Each year, Kendra Scott partners with local and national causes, contributing millions of dollars and thousands of volunteer hours to strengthen the communities it serves.
Role Description The Assistant Store Manager is a full-time, on-site role based in the Tulsa Metropolitan Area, supporting the Store Manager in daily operations and team leadership. This role helps drive sales by coaching team members on service standards, product knowledge, and visual merchandising, while ensuring a welcoming, inclusive environment for all customers. The Assistant Store Manager oversees opening and closing procedures, manages cash handling, and monitors inventory levels to support efficient store performance. Responsibilities include resolving customer concerns, maintaining store appearance and brand standards, and assisting with scheduling and training of team members. The role also supports company initiatives, events, and community partnerships, ensuring alignment with Kendra Scott’s values and retail goals.
Qualifications
- Customer-focused mindset with strong skills in Customer Service and Customer Satisfaction.
- Effective interpersonal and Communication skills, with the ability to coach, motivate, and collaborate with diverse team members.
- Experience in Store Management, including daily operations, staff supervision, and meeting sales targets in a retail environment.
- Knowledge of Retail Loss Prevention practices, including safeguarding inventory and promoting a culture of safety and accountability.
- Previous experience in fashion, jewelry, or lifestyle retail is preferred.
- Proven ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
- Strong organizational, problem-solving, and decision-making skills in a fast-paced setting.
- High school diploma or equivalent required; additional education in business, retail management, or a related field is a plus.