What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at Kendra Delage - State Farm Agent?
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
- Flexible schedule
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Kendra Delage - State Farm Agent,
About Us:
At our agency, insurance is more than just a business—it is a personal commitment to protecting what matters most to our customers: their homes, vehicles, health, lives, and financial futures. We are not looking for average; we are searching for kindred spirits who love their career and strive to be the best at what they do.
About Us:
At our agency, insurance is more than just a business—it is a personal commitment to protecting what matters most to our customers: their homes, vehicles, health, lives, and financial futures. We are not looking for average; we are searching for kindred spirits who love their career and strive to be the best at what they do.
Position Overview:
You will play a vital role in guiding our customers through life’s significant moments—merging households, purchasing homes and vehicles, planning for family futures, and navigating claims during challenging times. Your goal will be to make every interaction the best part of someone’s day while managing a variety of tasks in a fast-paced environment.
You will play a vital role in guiding our customers through life’s significant moments—merging households, purchasing homes and vehicles, planning for family futures, and navigating claims during challenging times. Your goal will be to make every interaction the best part of someone’s day while managing a variety of tasks in a fast-paced environment.
Key Responsibilities:
- Deliver exceptional customer service with a warm, friendly attitude in-person, over the phone, via text, and email.
- Assist customers with insurance needs related to home, auto, life, and health policies.
- Support clients through various life events such as marriage, home purchase, childbirth, college planning, retirement, and loss of loved ones.
- Process and manage insurance documentation required by lenders and other institutions.
- Guide customers through the claims process, providing support and reassurance.
- Meet sales quotas and deadlines while keeping compliance with licensing laws and company policies.
- Continuously learn and adapt to new insurance regulations, computer programs, and customer management systems.
- Schedule appointments and follow up with customers to ensure satisfaction.
Qualifications:
- Strong multitasking skills with the ability to prioritize effectively.
- Excellent communication and interpersonal skills.
- Ability to thrive under pressure and meet deadlines.
- Commitment to obtaining and maintaining Property/Casualty and Life/Health insurance licenses (training and support provided).
- Background check required; convicted felons need not apply.
- Previous experience in insurance sales or customer service is a plus but not needed.
- A passion for helping others and a desire to build a long-term career in insurance.
What We Offer:
- Competitive base salary plus commissions.
- Multiple opportunities for bonuses and incentives.
- A dynamic, rewarding work environment where no two days are the same.
- Continuous training and professional development.
- A supportive team culture that values dedication and excellence.
If you are ready to bring order to chaos, embrace challenges, and aspire to be a true professional in the insurance industry, we want to hear from you! Please include references .
Optional: We welcome a personal letter sharing who you are and why you want to join our team.
Join us and make a meaningful difference every day!
Join us and make a meaningful difference every day!
Benefits:
Vacation & Paid Time Off, 401K Plan, Paid HolidaysSalary : $40,000 - $95,000