What are the responsibilities and job description for the Counter Technician - Keying position at Kendell Doors & Hardware Inc?
We are seeking a skilled and customer-focused Counter Technician to join our team. This role is responsible for assisting walk-in customers, providing expert advice, and performing lock and key services—including key cutting, lock rekeying, and related retail support.
Key Responsibilities
- Customer Service: Greet customers, assess their needs, recommend solutions, provide accurate estimates, and resolve issues efficiently.
- Key Cutting & Duplication: Accurately cut and duplicate keys, ensuring proper fit and function.
- Lock Rekeying: Rekey residential and commercial locks with precision; disassemble and reassemble locks efficiently.
- Product Knowledge: Stay informed on the latest lock and key products, technologies, and security solutions.
- Inventory Management: Maintain appropriate stock levels, order supplies, and perform regular inventory checks.
- Safety & Compliance: Follow all safety protocols and comply with local and state locksmith regulations.
Qualifications
- High school diploma or equivalent.
- Prior locksmithing or key cutting experience preferred.
- Strong understanding of lock and key systems.
- Excellent customer service and communication skills.
- Detail-oriented with high accuracy.
- Able to work independently and in a team environment.
- Familiarity with locksmith tools and equipment; knowledge of security systems and access control a plus.
- Trustworthy, reliable, and able to maintain confidentiality.
Benefits: Medical and Dental Insurance, Vision, Life, and Disability Insurance, as well as Voluntary Benefits, HSA, FSA, and Employee contribution to 401k. *Employer match, up to 4%. PTO and paid Holidays.
Hourly Rate: $23.00-$25.00 DOE
Hours: Standard business hours are 8am-5pm
This job description describes the general nature and level of work performed by employees assigned to this position and may be modified based on position location and facility need. It does not state or imply that these are the only duties and responsibilities assigned to the job. Employees may be required to perform other job-related duties as directed by management. All job requirements are subject to change over time, at the discretion of management, and to possible modification to reasonably accommodate individuals with a disability. If offered as a part-time position, wages will be non-exempt, paid at an hourly rate.
All your information will be kept confidential according to EEO guidelines.
Salary : $23 - $25
