What are the responsibilities and job description for the Customer Service Representative position at Kenda Tires?
Monitor Manufacturing produces six and eight-inch steel wheels and is one of the major suppliers in the golf cart, lawn and garden, and trailer markets.
Position Summary:
Provides excellence in customer service through a strong understanding of customer needs, strong project management skills and focused on completing assignments. Ability to build customer relationships through strong interpersonal skills and problem solving capabilities.
Benefits:
- Generous Pay commensurate with experience and/or education plus commission
- Benefits package includes medical, dental, vision, life, accident, critical care, and short-term & long-term disability insurance
- 401K retirement program with employer match
- Paid holidays, sick and vacation time
- Employee purchase pricing on auto, power sport, and bicycle tires
Education and/or Work Experience Requirements:
- High School Diploma or GED is required
- At least two years of relevant experience in the field or in a related area is required
Knowledge, Skills, and Abilities Required:
- Excellent verbal and written communication skills
- Excellent sales and customer service skills
- Excellent organizational skills and attention to detail
- Proficiency with MS Office Applications, including MAS200
Essential Duties and Responsibilities:
- Handles assigned customer territory with skill and professionalism taking care of the customer's needs and requirements
- Confirms inventory availability or production schedule and communicates estimated ship date to customer
- Follows up daily on customer orders
- Follows special shipping and processing instructions per customer
- Confirms customer pricing as needed
- Takes and process return of goods authorization request
- Knowledgeable in performing the order entry function
- Keeps customer service manager informed of customer activity such as satisfaction with service, quality, new opportunities, complaints, etc.
- Updates job knowledge by participating in educational opportunities
- Performs other duties as assigned
Working Conditions and Physical Requirements:
- Work is usually performed in a typical interior/office environment
- Physical demands of the position are sitting, walking, and constant viewing of the computer screen
Equal Opportunity Employer (EOE)
#hc250552
Salary : $22 - $24