What are the responsibilities and job description for the Fleet Service Manager position at Kenco Material Handling Solutions?
Ready to Start Your Career at Kenco?
Kenco is the largest woman-owned third-party logistics (3PL) company in the United States. For 70 years, our dedicated workforce has been a cornerstone of our culture and an essential part of what makes Kenco so special. At Kenco, we want to empower our people with the tools, skills, and competencies to advance their career and support our operations.
The Kenco Fleet Services (KFS) Service Manager is responsible for all technicians and overseeing all day-to-day activities in the service department.
Functions
- Consistently attain technician utilization at or above 85%.
- Consistently attain a service billing efficiency ratio above 75%
- Control technician labor cost at or below 28% of revenue
- Ensure that training targets are achieved and maintained in all areas where training expectations are established.
- Must abide by all Kenco Corporate Safety and Quality Procedures
- Verify that accepted best practices are operating in the shop location.
- Assist in implementing and sustaining a recruiting program for technicians.
- Evaluate the performance of each technician against established performance criteria.
- Ensure that training goals for technicians are met.
- Develop and maintain best practices for work order coordination between parts and service department.
- Verify that all jobs leaving the shop are completed in a timely manner and all safety issues are addressed.
- Make daily assignments of workloads and job duties.
- Assist in developing, maintaining and accounting for optimal inventory stocks for all service vans.
- Responsible for general cleanliness of the shop
- Oversee completion of all necessary paperwork in a timely manner to facilitate prompt billing.
- Manage a Preventative Maintenance program for all technicians.
- Review and evaluate technician daily KFS productivity sheets.
- Must interact with customers and coworkers in a professional manner.
- Fill out all forms, documents, and notations in a legible, accurate manner and turn in, file, or submit to the proper place or person.
- Maintain open communications with all associates.
Qualifications
- 3-5 years of related experience and training in a service environment.
- Background in fleet service operation specifically forklift.
Competencies
- Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.
- Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible.
- Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.
- Managing Transitions / Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
- Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.
- Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.
Travel Requirements
- This position is expected to travel approximately 25% or less.
- A passport is not required, but recommended.
For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.
https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Experience level:
- 3 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Forklift repair and maintenance: 3 years (Required)
- Automotive diagnostics: 2 years (Required)
- Supervisor: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
- ASE Certification (Preferred)
Willingness to travel:
- 25% (Required)
Work Location: In person
Salary : $65,000 - $85,000