What are the responsibilities and job description for the Terminal Operations Manager position at Kenan Advantage Group?
Description
KAG is North America’s largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases and food products across the United States, Canada and Mexico.
At KAG, it’s our people who make it possible to achieve our company goal as One Team Driven to Make a Difference! With expert knowledge, supportive leadership and most importantly, a strong belief in our company culture, our KAG team exemplifies the passion, pride and entrepreneurial spirit of KAG to help us reach our goal every day.
We want you to have a career with the rewarding professional and community experiences you desire, in a place that feels like home. If you are seeking an opportunity to join a talented team of dedicated professionals in a company that keeps North America moving, we invite you to apply!
Position Summary
We are seeking an experienced and driven Operations Manager to oversee terminal operations, personnel, and customer service at our Sumner, WA location. This role is responsible for ensuring efficient day-to-day operations, maintaining high performance standards, and cultivating a safe, productive, and customer-focused work environment.
Key Responsibilities
Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:
KAG is North America’s largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases and food products across the United States, Canada and Mexico.
At KAG, it’s our people who make it possible to achieve our company goal as One Team Driven to Make a Difference! With expert knowledge, supportive leadership and most importantly, a strong belief in our company culture, our KAG team exemplifies the passion, pride and entrepreneurial spirit of KAG to help us reach our goal every day.
We want you to have a career with the rewarding professional and community experiences you desire, in a place that feels like home. If you are seeking an opportunity to join a talented team of dedicated professionals in a company that keeps North America moving, we invite you to apply!
Position Summary
We are seeking an experienced and driven Operations Manager to oversee terminal operations, personnel, and customer service at our Sumner, WA location. This role is responsible for ensuring efficient day-to-day operations, maintaining high performance standards, and cultivating a safe, productive, and customer-focused work environment.
Key Responsibilities
- Oversee and manage all terminal and shop activities, ensuring alignment with key performance indicators (KPIs) and operational goals.
- Develop and execute strategic and tactical operating plans to optimize terminal performance.
- Act as the primary point of contact for drivers on matters related to company policies, payroll, benefits, and general inquiries.
- Coordinate and manage driver schedules to meet business and customer service requirements.
- Lead the recruitment and onboarding process for drivers.
- Build and maintain strong customer relationships, working to resolve issues and support business growth.
- Handle customer concerns promptly and professionally, ensuring high levels of satisfaction.
- Enforce and promote company safety protocols, ensuring compliance with all safety standards and regulations.
- Manage, coach, evaluate, and when necessary, discipline staff to maintain performance and productivity.
- Bachelor's degree in business related field or equivalent business experience in the transportation industry
- Excellent conflict resolution skills
- Effective oral, written and interpersonal communication skills with the ability to influence
- Basic understanding of Microsoft Office
Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:
- Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
- Provide constructive guidance to other employees and representatives of third parties.
- Contribute to providing the highest quality of products and services to customers.