What are the responsibilities and job description for the Sr. Dispatcher position at Kenan Advantage Group?
Description
Position Summary
This position is responsible for executing a daily plan for movement of all freight within an assigned area.
Essential Functions
Qualifications
Position Summary
This position is responsible for executing a daily plan for movement of all freight within an assigned area.
Essential Functions
- Assess customer needs and timing of deliveries
- Manage daily delivery schedule for drivers
- Lead and mentor dispatching staff
- Provide frontline customer service for existing accounts
- Answer all incoming phone calls promptly and courteously
- Monitor e-mail and communication between team members
- Monitor web portals
- Solicit freight from customers
- Create loads in dispatch system
- Divide dispatch responsibilities with other team members
Qualifications
- High school diploma or equivalent; Bachelor Degree preferred
- 5 years of dispatching experience
- Excellent conflict resolution and skills
- Effective oral, written and interpersonal communication skills