What are the responsibilities and job description for the Customer Care Specialist position at Ken's Gutters?
Great communicators deserve more than an hourly wage.
At Ken's Gutters, we're looking for someone who enjoys helping people, communicating with confidence, and getting rewarded for doing it well.
This isn't a high-pressure sales job, and you won't be cold calling.
Homeowners contact us because they're interested in our services. Your job is to guide the conversation, answer questions, provide quotes using our proven process, and help customers schedule their service.
At Ken's Gutters, we're looking for someone who enjoys helping people, communicating with confidence, and getting rewarded for doing it well.
This isn't a high-pressure sales job, and you won't be cold calling.
Homeowners contact us because they're interested in our services. Your job is to guide the conversation, answer questions, provide quotes using our proven process, and help customers schedule their service.
We provide the script, the training, and the support. You bring the communication skills and the drive to succeed.
What You'll Do
What You'll Do
- Answer inbound calls from homeowners throughout Florida.
- Follow up with customers who have requested quotes.
- Explain our services using our proven script.
- Help customers schedule their gutter cleaning service.
- Answer questions professionally and confidently.
- Set clear expectations and politely say "no" when requests fall outside our services.
- Coordinate appointments with our operations team.
- Complete light administrative tasks and maintain accurate customer records.
Who We're Looking For
You'll be a great fit if you:
You'll be a great fit if you:
- Enjoy talking to people.
- Communicate clearly and confidently.
- Are friendly without being a pushover.
- Can follow a proven process.
- Are coachable and eager to learn.
- Stay organized and dependable.
- Enjoy earning commission based on your performance.
Experience in customer service, hospitality, retail, banking, reception, or call centers is a plus—but not required.
What We Offer
What We Offer
- $22/hour base pay
- Uncapped commission
- Monday–Friday schedule (no weekends)
- Paid Time Off after one year
- Structured training and ongoing coaching
- Career growth opportunities within a rapidly growing company
This Role Is Perfect For Someone Who...
✔ Loves talking to people.
✔ Wants the stability of an hourly wage.
✔ Likes the opportunity to earn more through commission.
✔ Enjoys helping customers make decisions.
✔ Is confident, professional, and solution-oriented.
You don't need experience in the gutter industry.
We'll teach you the process. You bring the personality, professionalism, and ambition.
✔ Loves talking to people.
✔ Wants the stability of an hourly wage.
✔ Likes the opportunity to earn more through commission.
✔ Enjoys helping customers make decisions.
✔ Is confident, professional, and solution-oriented.
You don't need experience in the gutter industry.
We'll teach you the process. You bring the personality, professionalism, and ambition.
Salary : $21 - $22