What are the responsibilities and job description for the Customer Retention Specialist - State Farm Agent Team Member position at Ken Petersen - State Farm Agent?
Benefits:
- Family Focused
- Flexible Scheduling
- Paid Continuing Education
- Paid Licensing
- Opportunity for advancement
- Training & development
Customer Retention Specialist
Part-Time | Monday–Friday | 12:00 PM–5:00 PM
$15.50 per hour
$15.50 per hour
We are looking for a positive, dependable, and customer-focused Customer Retention Specialist to join our team.
This position will primarily focus on supporting and retaining our existing customers through high-quality service, account assistance, policy changes, follow-up, and coverage conversations.
We are looking for someone who will do more than simply process requests. The right person will take the time to understand customer needs, identify potential gaps in coverage, and help connect customers with additional insurance or financial-services conversations when appropriate.
Responsibilities
- Assist existing customers with policy and account service needs
- Handle policy changes, billing questions, and general customer concerns
- Help resolve customer issues and support retention efforts
- Educate customers regarding coverage and available options
- Identify opportunities for additional protection, including liability, umbrella, property, personal articles, life, and health products
- Schedule appointments for additional insurance or financial-services conversations
- Maintain accurate documentation and follow-up
- Work closely with the Office Manager and Agent
- Contribute to a positive, professional, team-oriented office culture
Ideal Candidate
We are looking for someone who is:
- Positive and professional
- Coachable
- Detail-oriented
- Organized and dependable
- Comfortable talking with customers
- Confident making recommendations
- Willing to learn
- Able to work in a fast-paced office
- Team-oriented and accountable
Insurance experience is preferred but not required.
Licensing
No licensing required to start. There will be the opportunity to pursue licensing based on the needs of the agency.
Schedule
Monday through Friday
12:00 PM–5:00 PM
12:00 PM–5:00 PM
Approximately 25 hours per week.
Compensation
$15.50 per hour
Benefits:
Vacation & Paid Time Off, 401K Plan, Paid HolidaysSalary : $16