Remote Inbound Customer Service Representative

Remote Customer Service Representative - Ken Garff Listening Center

The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!

Great work schedule!

The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays. Training class will start April 27th, 2026.

Network Requirements:

• Ethernet connection only (must be hard-wired to router or wall port)
• Minimum speeds: 50 Mbps download / 20 Mbps upload
• Maximum ping: 40 ms or lower

Equipment Requirements:

• Technical Requirements
• Internet Requirements
• Hard-wired Ethernet connection required (direct to router or wall port; Wi-Fi not permitted)
• Minimum 50 Mbps download speed
• Minimum 20 Mbps upload speed
• Maximum 40 ms ping or lower
• Must provide 3 speed test results taken at different times during working hours for approval
• Computer Requirements
• Operating System: Windows 11 required (Mac/Apple products not supported)
• Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor. (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher)
• Memory (RAM): Minimum 16 GB
• Storage: Minimum 256 GB
• Equipment & Peripherals
• Must provide your own equipment
• Dual monitors (2 or more required)
• Webcam (required)
• Smartphone (required for authentication purposes)
• Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection)
• Keyboard and mouse

Here's what you'll be doing:

• Answer inbound customer calls promptly and professionally.
• Determine the customer's concerns and schedule the necessary appointment.
• Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
• Document and update customer records.
• Establish and maintain great customer relationships.
• Be a team player and uphold Ken Garff's standards of professionalism and integrity.

Qualifications:

• Positive, energetic, enthusiastic, and service-oriented.
• Must provide your own equipment
• Proficient computer skills, capable of managing multiple systems, and able to type 30 wpm
• The ability to help solve customer problems
• Excellent problem-solving and communication skills. (Written and verbal)
• Ability to multitask, organize & prioritize-in other words, work smart.
• Previous customer service or call center experience is a plus.
• High School Diploma or equivalent
• Must be 18 years or older and authorized to work in the U.S.
• Bilingual in Spanish is a PLUS!
• Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

Benefits of working at Ken Garff Listening Center:

• Earn a college degree, no cost to you!
• Paid training-we care about your success.
• Flexible schedule!
• Real career growth at a nationwide automotive powerhouse
• Competitive base pay
• Paid Time Off
• Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
• 401 (k) with Company match
• Optional Year-end bonus program
• Employee discounts on Vehicle Purchase, Parts, Service, and More!
• Great people with a great culture

Job Type: Full-Time (35-40-hour work week)

Pay: Starting at $16.00 per hour

$16.25 per hour for Spanish bilingual candidates

We are an Equal Opportunity Employer
((We Hear You))