Guest Services Front Desk Agent

Guest Services Front Desk Agent

The Guest Services Department at Palmilla Beach is the main point of contact for all guests during their stay. Ensuring the guest has been provided with all information needed for their stay is critical. As a Guest Services Front Desk Agent, your role is to provide and maintain an overall positive guest experience.

Key Responsibilities are:

· Ensure customer satisfaction and positive relations through daily interaction with all guests

· Deliver and promote prompt, courteous and friendly service

· Prepare and maintain cleanliness and organization of indoor and outside areas

· Facilitate up sales 

· Works in conjunction with all staff in all departments, practicing positive communication and teamwork at all times

· Answers phone calls, voicemails, emails

· Checking in and taking payments for Beach and Cabana Rentals

· Expected to arrive on time, in professional attire, with a positive attitude

· Assist in activities on property or special events as needed

Required Skills/Abilities:

· Must have the ability to stand/walk throughout the duration of the shift for up to 8 hours working in all weather conditions

· Ability to lift a minimum of 20 pounds

· Excellent guest service skills

· Proficient with Microsoft Office and general computer knowledge

· Basic Cash Handling and POS knowledge

· Must have a strong attention to detail

· Adhere to all opening and closing duties

· Previous Square knowledge useful

· Available to work a flexible shift, including weekends and holidays (Black out Dates)

· Other duties and responsibilities may be assigned

· Performs other duties as required.

Education and Experience:

• High school diploma or equivalent required. 

Other Qualifications:

· Ability to read and speak English in order to perform the duties of the job.

· Possesses computer skills, including, but not limited to, use of Microsoft Word, Excel, Checkfront, Square POS and Publisher.

· Must be able to work weekends and evenings.