Restaurant Supervisor

F & B Supervisor engaged in Beverage Cart & Restaurant operations. This is a fast pace, on the line supporting role that is responsible for ensuring exceptional service standards, coordinating floor operations, and providing hands-on leadership to the front-of-house team. The Supervisor acts as the operational point of contact during service, ensuring guest satisfaction while upholding the resort’s standards of excellence.

Essential Duties and Responsibilities:

• Monitor servers and DRAs adherence to all service standards, SOPs and LSOPs, including inspecting staff for correct, clean, complete uniform, clean polished shoes, name tag and general appearance standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Engage in service duties as needed for the operation.
• Supervisor to establish and monitor side work duty completion.
• Maintain bank to SOP, keep it balanced and secure at all times.
• Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check plan for coverage. 
• Check restaurant for cleanliness and set up. Check service stands and aisle areas.  Check tables for cleanliness and proper set up. 
• Coordinate with culinary and bar teams to ensure seamless communication between front and back of house.
• Communicate daily with restaurant manager with regard to special events, house counts, etc.
• Inform manager of any disciplinary actions needed
• Change or update schedule after receiving approval from Manager
• Conduct audits twice a week for inventory and FIFO
• Support with inventory checks, supply orders, and ensuring proper use of equipment.
• Maintain compliance with resort policies, health, and safety standards.
• Provide input on operational improvements and team development opportunities.
• Performs any other duties required or requested by Manager
• Greet all guests in a cordial and timely manner.
• Provide support in the absence of a runner
• Fill all Bev cart requisitions, Check Bev cart attendants in/out daily

Qualifications:

• Experience: One to two years of previous supervisory or lead experience in a fine dining or luxury hospitality environment preferred.
• Strong knowledge of food, beverage, and luxury service standards.
• Excellent communication, interpersonal, and organizational skills.
• Ability to lead by example with professionalism and grace under pressure.
• Strong problem-solving and guest-relations skills, handle guest complaints and manage point-of-sales equipment.
• Flexible schedule, including evenings, weekends, and holidays as needed.
• Skills and Abilities:

KemperSports Management is an equal opportunity employer.

KemperSports Management participates in E-Verify with the Department of Homeland Security.